Business Analyst Iii

Fairfax, Virginia
$68,720.08 - $114,533.12 Annually
Jan 02, 2021
Jan 23, 2021
IT, Systems Analyst
Full Time
Job Announcement

The Department of Public Works and Environmental Services, a nationally accredited agency committed to building and maintaining safe, reliable infrastructure that improves public health and provides a high quality of life for residents, is seeking an experienced and innovative business analyst to join the IT services team supporting the Capital Facilities division. An exciting initiative is underway to implement an innovative SaaS capital project management technology, providing an excellent opportunity for a qualified candidate to help modernize processes supporting both customers and employees. As a member of the team, you will:
  • Serve as the lead business analyst point of contact to Capital Facilities division and have overall responsibility and accountability for development and delivery of high-quality IT solutions and services
  • As the service delivery manager for the Capital Project Management Information System (CPMIS), lead and coordinate between the SaaS vendor, Internal IT, and business users to build effective communications and provide governance over system enhancements and changes, problem/incident root cause analysis, and business requirement definition and prioritization.
  • Ensure new system implementations and changes meet business requirements and improve customer satisfaction levels.
  • Serve as the CPMIS application administrator, conduct user training, perform configuration changes, monitor system usage, manage problem/incident resolution, and coordinate maintenance activities with the SaaS vendor.
  • Perform analysis of business needs and stay current in technology innovations to define and present solution proposals and strategies.
  • Champion the evaluation and redesign of business processes to enhance functionality and efficiency and facilitate change.
  • Engage and build influential relationships with senior leaders and stakeholders to appropriately drive focus and priorities on the right things for success.
Note: The full salary range is listed for the pay grade. Job offers will be made based on multiple factors, to include but not limited to, candidate qualifications exceeding the advertised minimum qualifications and meeting the advertised preferred qualifications as determined by the hiring agency, the agency’s available budget, and review of internal equity.

Employment Standards

Any combination of education, experience, and training equivalent to a bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

  • Master's in Computers Systems, Information Systems Management, or related fields.
  • At least 7 years of experience in soliciting customer requirements, producing solution proposals that meet those requirements, and engaging customers to provide process consultation.
  • At least 5 years of experience in successfully implementing and maintaining large and complex IT and/or Software as a Service (SaaS) solutions.
  • At least 7 years of experience in providing application system administration support and troubleshooting technical issues on a day-to-day operational basis.
  • At least 3 years of experience with IT/systems integrations and their interfaces.
  • Knowledge in project planning, management, and coordination.
  • Experience working at all levels of an organization to include communicating with senior and executive staff in formal and informal settings, both verbally and in writing.
  • Experience preparing documentation for system development, including user requirements, design specifications, testing plans and implementation strategies
  • Project Management certification.

Job is generally sedentary. Ability to use keyboard-driven equipment. Ability to input, access, and retrieve information from a computer. All duties performed with or without reasonable accommodations.

Panel interview and may include exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status as a veteran in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.