$26.89 - $41.10 Hourly
Jan 01, 2021
Jan 15, 2021
Full Time
Position Information

This announcement may be used to fill immediate and future vacancies, both full and part-time within the Housing Assistance Bureau and/or the Public Assistance Bureau.

Arlington County's Department of Human S ervices (DHS) is seeking a part-time (20 hours per week) Permanent Supportive Housing (PSH) Eligibility Worker to provide federal, state and locally funded rental subsidies to participating stakeholders within the PSH program. This Eligibility Worker will assist with administering PSH rental subsidies for apartment units, collect and report client income and benefits data using various systems of records, and assist clients with completion of annual subsidy recertification paperwork. Clients served include many with serious mental illness and/or substance use disorders. This part-time position is located within the Economic Independent Division of the Housing Assistance Bureau and reports to the PSH Lead Coordinator.

To learn more about our services please visit DHS.

Specific duties include:

  • Determining initial eligibility for benefits to process intake and enrollment by conducting client interviews;
  • Conducting annual re-certification process to determine continued eligibility for PSH and ensuring client's release of information signature is obtained;
  • Collecting and reporting client data into system of records by funding source;
  • Utilizing MS Office Word, Excel, and other software to create reports, analyze data, correct errors, and isolate discrepancies;
  • Maintaining documentation of applicant and tenant updates for audits;
  • Processing PSH applications in a timely manner to ensure rental assistance payments are made to landlords without undue delay;
  • Coordinating with case managers, landlords, and other PSH staff to resolve tenant related subsidy issues;
  • Negotiating rental amount and other tenancy related concerns with property manager and stakeholders; and
  • Conducting PSH educational briefing sessions for applicants and participants on program requirements to assist with maximizing the use of their housing subsidy and being a good consumer in the housing rental market, including counseling clients on their rights and responsibilities in the PSH program.
This employee works with a high degree of independence within established policies, procedures and guidelines and may be assigned specialized duties, including providing coverage and training for other PSH workers and preparing summary reports for the Housing Assistance Bureau.

The ideal candidate will have excellent time management with the ability to prioritize competing tasks, and strong writing and interpersonal skills in order to resolve complaints, persuade others, and develop a positive, trusting relationship with tenants, landlords and service providers.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

Minimum: Bachelor's degree in a Human Services field (Psychology, Sociology, Social Work, etc.) or other directly related field, plus some experience in eligibility determination for rental subsidy programs and/or working in affordable housing programs.

Substitution: Additional qualifying experience in areas directly related to Permanent Supportive Housing may substitute for the degree requirement on a year for year basis.

Desirable: Preference may be given to candidates with experience in one or more of the following:

  • Comprehensive knowledge of rental subsidy programs and/or entitlement programs;
  • Tenant/landlord negotiation, lease negotiations, eviction prevention and property management issues;
  • Working with individuals with disabilities who may have serious mental illness and/or substance use disorders; and/or
  • Using online data management systems, such as Yardi software systems or similar system.

Special Requirements

Background check: A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure and credit history. You may be required to sign a release authorizing the County to obtain your background information.

The candidate selected will be required to complete a State of Virginia Central Registry check.

Applicant must possess, or obtain by time of appointment, a valid driver license, or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. The applicant must authorize Arlington County to obtain, or the applicant must provide, a copy of the applicant's official state/district driving record. Any offer of employment may be contingent upon a favorable review of the applicant'sdriving record.

An assessment of oral Spanish proficiency may be required before a candidate can be appointed to a bilingual vacancy. The incumbent in a bilingual position will receive the language pay premium on all hours worked and on paid leave hours.

Additional Information

Work Hours: 20 hours per week, Monday - Friday, between 8:30 a.m. and 5:00 p.m.

Your responses to the supplemental questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions. Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: www.arlingtonva.us/pers.

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


Please check all that apply as it relates to the minimum education requirements described in the announcement.
  • I have earned a Bachelor's, Master's, or higher level degree in a Social Services or directly related field.
  • I have not earned the appropriate degree but am substituting years of full-time experience on a year-for-year basis to meet the degree requirement.


How much experience do you have determining eligibility for rental subsidy programs or working with affordable housing or housing-related programs?
  • Less than 1 year
  • 1 to less than 2 years
  • 2 to less than 3 years
  • 3 to less than 4 years
  • 4 to less than 5 years
  • 5 years or more
  • None


Please describe your experience determining eligibility for rental subsidy programs, affordable housing, or other housing-related programs. If you do not have this experience, put N/A.


Please indicate the program areas where you have experience with eligibility determination (check all that apply):
  • Rental subsidy programs
  • Affordable Housing programs
  • Housing Grants
  • Project-based Housing Grants
  • Local Housing programs
  • Real estate tax relief
  • General Relief
  • Foster Care
  • Temporary Assistance for Need Families
  • Refugee Assistance
  • Auxiliary Grants
  • Medical Assistance (Medicaid)
  • Child Care Subsidy program
  • Supplemental Nutrition Assistance program
  • I have no experience in these areas


Describe your experience working with low income individuals with disabilities who may have serious mental health and/or substance use disorders. If you do not have this experience, put N/A.


Please indicate if you have experience with any of the following (check all that apply):
  • Working in the Virginia Public Welfare System
  • Interpreting and communicating complex policies and procedures to others especially related to eligibility determination for affordable housing programs or rental subsidy programs
  • Interpreting and communicating complex policies and procedures to others especially related to eligibility determination for public assistance programs
  • Administering rental subsidies
  • Using Microsoft Office Word and/or Excel
  • Using online data management systems such as Yardi Software system
  • None of the above


This recruitment may also be used to fill future openings including bilingual, non-bilingual, full-time, or part-time positions. Please check all that apply:
  • I am only interested in being considered for this current part-time position.
  • I am only interested in being considered for full-time positions.
  • I am interested in being considered for both this current part-time position as well as full-time positions that may become available.
  • I am sufficiently proficient in oral Spanish to interview, assess the needs of, counsel and refer Spanish speaking individuals who have limited English proficiency and may be facing a crisis.

Required Question

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