Maintenance Dispatch Coordinator

5 days left

Location
Springfield, Virginia
Posted
Dec 24, 2020
Closes
Jan 28, 2021
Ref
15866
Function
Administrative
Hours
Full Time
Summary

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The Maintenance Dispatch Coordinator will be required to work shift work that includes nights, weekends and holidays.

Responsibilities
  • Receive, record, and distribute work orders to service crews upon customers' requests for repairs and services on government mobile and stationary equipment
  • Records information, such as:
  • Name
  • Address
  • Article to be repaired
  • Service to be rendered
  • Prepare work order and detailed notes
  • Distribute order to service crew
  • Schedule service calls and dispatches service crew. All information is recorded in a government program entitled Maximo
  • Call or write the customer to insure satisfactory performance of service
  • Keep record of service calls and work orders
  • May dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment
  • Other duties as assigned

Qualifications
  • High school diploma or GED required
  • 2+ years' experience in a general Help Desk or Customer Service position, preferably in a maintenance environment
  • Must have a valid driver's license
  • Must pass a CBP Background Investigation

Knowledge, Skills and Abilities:
  • Associate degree preferred
  • Experience with HTEE is preferred
  • Strong organizational skills
  • Ability to prioritize and multi-task
  • Proficient in Microsoft Office Suite, including Word, Excel, and Power Point
  • Ability to work shift work that includes nights, weekends and holidays
  • Strong oral and written communication skills
  • #Chenega Technical Innovations, LLC

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