Information Technology Technician II

Information Technology Technician II U.S. District Court Alexandria, VA POSITION OVERVIEW This position is located within the Eastern District of Virginia Consolidated Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's Office and the U.S. Probation Office. The Information Technology II provides IT help desk support for end users along with technical support in installing and configuring hardware and software programs. DUTIES AND RESPONSIBILITIES • Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level; • Utilize and maintain service desk management application; • Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs; • Manage and maintain printers, scanners, and other peripherals including firmware and driver updates This position is full-time with benefits. Please review the full job announcement at www.vaed.uscourts.gov