Practice Operations Manager (CP&A) FT Davis/Clinton

4 days left

Location
Clinton, Maryland-Clinton
Posted
Dec 18, 2020
Closes
Jan 22, 2021
Ref
200002AR
Function
Management
Industry
Healthcare
Hours
Full Time
The Clinic Operations manager (CP&A) will manage the day-to-day operations of practice. Will coordinate assignment of tasks to support staff,
supervise performance of staff, ensure efficient and cost effective operations and implement goals, objectives, practice policies and procedures. Will
proactively engage in service excellence and business planning and financial management.

Qualifications

Minimum Education
Bachelor's Degree

Specific Requirements and Preferences
or equivalent & relevant work experience. (Required)

Minimum Work Experience
5 years
2 years

Specific Requirements and Preferences
Related and progressive experience in a healthcare/practice setting. (Required)
Supervisory experience. .

Required Skills/Knowledge
Excellent interpersonal and written communications skills.
Must have knowledge of physician practice operations, process and quality improvement.
Ability to lead staff performance as well as conduct disciplinary actions.

Functional Accountabilities

Clinic Operations Management
1. Provide direct oversight of day-to-day operations of the practice; troubleshoot operational issues and develop action plans to resolve.
2. Develop performance standards to achieve practice goals, develop and implement policies and procedures.
3. Ensure accuracy of work/registration process by staff; implement training and testing of staff skills/knowledge.
4. Optimize time-of-service collections and ensure cash collection processes are pefromed completely and accurately.
5. Participate in the evaluation of current business as well as new program inititatives
6. Ensure adherence to corporate policies and procedures.

Budget
1. Ensure that vendor invoices are entered in Brea Resource to be processed timely.
2. Monitor suppplies and place orders as necessary.
3. Reveiw monthly practice perfromance reports with practice leadership team to ensure expenses are within budgeted projections.
4. Participate in the development of annual operating budgets.
5. Review existing vendor contracts and propose changes to optimize cost/benefit.

Quality Control
1. Implement monthly customer satisfaction surveys and work with physician leader and QI specialtist to make improvements as indicated by survey results.
2. Ensure quality of registration process by reviewing registration errors as indicated by insurance denials and provide feedback to staff.
3. Lead performance improvement initiatives as identified by management team.
4. Ensure performance boards are implemented and updated.

Human Resources
1. In collaboration with management team, hire, train, develop, mentor administrative staff and provide on-going performance feedback.
2. Conduct perfromance evaluation and manage staff perfromance goals.
3. Conduct corrective and disciplinary actions as needed.
4. Esabish work schedules for staff.
5. Assign duties to staff and allocate staff resources to optimize staff skills & expertise.

Administrative & Facility Management
1. Perform administrative tasks such as payroll, time records, requisitions and OCR entry into Bear Resource Finance.
2. Perform other administrative duties as assigned and deemed necessary for the practice.

Organizational Accountabilities
Organizational Accountabilities (Leader)

Deliver
1. Set and clearly communicate team goals and priorities in alignment with departmental goals and budgets
2. Develop the budget and assign resources to meet the team goals
3. Provide the resources and guidance required for employees to perform effectively
4. Develop procedures to ensure high safety and quality, and course-correct as needed
5. Identify customers' needs and ensure service excellence in meeting those needs

Engage

1. Be the link between the department and the team in defining the strategies to meet team goals
2. Provide prompt and clear feedback to staff and support their performance
3. Ensure team adherence to organizational regulations
4. Manage the working environment to promote productivity and motivation
5. Represent the team in clearing obstacles to high performance
6. Hire staff and develop their capabilities
7. Monitor and promote strong employee engagement

Grow

1. Encourage and share new ways of making the right work easier to do
2. Recognize and share incremental improvements in operations
3. Promote the success of organizational and department initiatives by clearly aligning programs to the mission

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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