Summary

The Leasing Manager at The Courtyards at UMD (part of University of Maryland affiliated housing) is a full-time position that is responsible for coordinating the community’s marketing and leasing for a garden style community of approximately 700 upperclassmen UMD students.  

Leasing 

• Leads leasing events such as information sessions, tours, tabling’s, and other leasing events (availability after work hours/weekends is necessary for special events).
• Maintains up-to-date knowledge of market conditions and competitors.
• Work collaboratively and maintains a positive/helpful relationship with students, parents, university partners, South Campus Commons leasing staff, and COCM corporate staff.
• Works with university partners to ensure all releasing appointments are executed properly.
• Updates re-leasing Google Drive to ensure team members are aware of occupancy changes and communicates via email and in-person as needed with occupancy changes.  
• Help implement social media initiatives in coordination with the Associate Director and Assistant Director-Resident Life.

Database Management

• Directly responsible for all Property Boss/Star Rez data entry of new/current residents to ensure accurate record keeping of student information.
• Conducts occupancy audits of Property Boss/Star Rez.
• Ensures that Property Boss database is correct for monthly installments to be applied to resident’s accounts.
• Assist residents with questions about their resident portal.

Administrative Responsibilities

• Conducts monthly file audits and during peak seasons daily/weekly file audits to ensure file accuracy.
• Assist with data input for annual marketing plan.
• Directly oversees resident apartment alarm code changes.
• Completes post check-out inspections.
• Contributes content to the Courtyards weekly email update.
• Follows up on all phone calls/emails promptly.
• Works on updating and preparing documents/brochures/forms/website during the Fall semester for the upcoming Spring leasing season. 
• Ensures all leases, lease confirmation pages, and guarantor forms have been submitted accurately.
• Provides updated website content.
• Participate and support check-in, check-out preparation as needed in coordination with Associate Director and Assistant Director-Resident Life.   
• Provides a weekly report and weekly leasing status report to the Associate Director outlining leasing activity. 
• Responsible for ensuring accurate occupancy data to be used for summer turn.
• Other leasing, database, and administrative duties as assigned.