Information Systems Manager

Patuxent River, MD
Dec 04, 2020
Dec 08, 2020
Full Time
OBXtek is currently looking for an Information Systems Manager who will have the overreaching responsiblity for the following: > Manage IT Operations efforts involving Network Administration, System Administration, Network Engineering, Desktop Support, Account Management and Video-Teleconferencing equipment support. > Manage installation, configuration, and operations and maintenance of the hardware to include servers, storage area networks, and software to include OS, middleware, and tools. > Provide end-to-end systems engineering and service integration for IT infrastructure. The duties will include but not be limited to the following: Plans, develops, organizes, coordinates, and manages IT Operations. Provides high quality services while meeting Service Level Agreements (SLAs). Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements systems. Directs compilation of records and reports concerning systems operations. Troubleshoots performance issues. Analyzes network traffic and provides capacity planning solutions. Monitors and responds to complex technical hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications. Manage day-to-day IT operations processes pertaining to IT service operations, IT engineering activities and continual service improvement across customer enterprise. Manage and maintain Information Assurance integrity of all server, device, and storage computing resources from external and internal security threats. Responsible for supporting IT mission essential functions and ensuring IT continuity of operations. Responsible for quantifying service disruptions and facilitating after action problem management and service delivery issues. Develops and gains approval of project plans; conducts cost benefit analyses and risk assessments; assures that project plans meet functional and technical business objectives. Creates and manages project and operations schedules; monitors and reviews project progress; adjusts schedules and plans as necessary; identifies and resolves issues. Works with an integrated project team and manages integration across all functional areas to satisfy project requirements; manages project resources; monitors project activities and resources to mitigate risks; implements and maintains quality assurance processes. Manages project inquiries and provides project status briefings to internal and external stakeholders; manages customer and internal management expectations relevant to a project. Obtains user acceptance of completed products and services. Monitors project activities and resources to mitigate risk; implements or maintains quality assurance processes. Defines problems, assesses alternatives, and makes decisions regarding issues that stand in the way of successful project completion. Enhances communication among stakeholders, demonstrating exemplary personal communication skills. Forms teams; sets milestones; plans meetings; disseminating, tracking, and filing project documentation. Performs cost estimates, tracks spending, reconciles invoices, solicits and evaluates vendor quotes. Balances stakeholders' conflicting priorities; negotiates regarding budgets, resources, and scope definition. Job Requirements:Active Secret Security Clearance Current Security+ certification 3+ years of experience managing IT Infrastructure Operations (Windows, Linux, UNIX) Experience applying IT systems security methods and techniques to systems designs Experience in alternatives analyses and implementing complex technical solutions Experience implementing new and emerging IT technologies and applications Bachelor Degree (or no degree and 9 years of experience managing IT Infrastructure Operations) Desired: ITIL v3 Foundations Certification