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Clinical Support Supervisor

Employer
Washington Metropolitan Area Transit Authority
Location
Washington D.C
Closing date
Dec 17, 2020

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Industry
Delivery and Transportation
Function
Help Desk Technician, Management, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Minimum Qualifications:

Education
  • Associate's degree in Nursing, Health Care Administration, Healthcare Management and other related disciplines
  • In lieu of Associates degree, a high school diploma or General Education Diploma (GED) and two (2) years progressively experience in occupational health operations, compliance testing operations and/or hospital/clinic/urgent care operations

Experience
  • Minimum four (4) years progressive experience in occupational health, compliance testing operations and/or hospital/clinic/urgent care operations

Certification/Licensure
  • Certifications needed: Drug and Alcohol Testing certification within 3 months of hire
  • National Institute for Occupational Safety & Health (NIOSH) certification within 3 months of hire
  • Certified Occupational Hearing Conservationist (CAOHC) certification within 3 months of hire

Preferred

Education
  • Bachelor's degree in Nursing, Health Care Administration, Healthcare Management (other related disciplines will be considered)

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation:
  • In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.


Job Summary/Duties:

The Clinical Support Supervisor is a multi-skilled health professional (MSHP) who works interdependently and with other health care professionals to provide quality health care to the patient. The Clinical Coordinator is qualified to perform both administrative and clinical skills in the medical care environment. Incumbent is responsible for conducting medically-related procedures and tests for applicants and employees in connection with the Authority's OHAW Clinical Services program and Drug and Alcohol Testing Program; updating and maintaining test files, maintaining the security of all specimens collected in accordance with HIPAA and DOT; and ensuring the confidentiality of clinical documents and test results. The employee can act and exercise judgement within established WMATA and HIPAA guidelines.

ESSENTIAL FUNCTIONS
  • Facilitates the flow of patients within OHAW clinical to ensures every WMATA employee is provided an exceptional experience. Consistently leads by example and holds staff accountable to service delivery standards. Reinforces the day-to-day execution of the medical model by collaborating with and supporting clinicians.


  • Assists the Director, Occupational Health & Operations (DO) with fostering an environment of collaboration, professionalism, patient/employee and staff safety, quality care, continuous improvement, rewards and recognition. Promotes teamwork, quality, exceptional outcomes and employee safety. Works with clinical leadership to identify gaps and implement changes to clinical processes
  • Works jointly with OHAW clinical staff and leadership to ensure clinical processes are compliant with state/federal reporting regulations, and facility/equipment meets the manufacturer and regulatory standards. The objective is to meet the standards for regulatory agencies and optimal patient/employee care as well as ensure the accuracy of the data collected when performing employee testing. Performs machine calibration functions and implements quality assurance measures to ensure credibility of all test results, to include but not limited to, breath alcohol testing device, audio booth, medication and specimen refrigerators and AED equipment.
  • Manages and maintain schedules, to include patients/employees and OHAW clinical support staff work and training schedules. The appropriate scheduling ensures proper clinical staff coverage to adequately service patients/employees during business hours. Works with DO and clinical leadership to manage clinical and support staffing levels and proficiencies/training.
  • Drives patient/employee experience metrics to ensure exceptional customer service delivery by monitoring, analyzing and acting to resolve issues related to turnaround times. Specifically, monitoring using platforms like ServiceNow and wait time communication applications.
  • Drives consistent & timely clinical services communication to employees/patients, authority leadership, union reps, etc. to ensure optimal employee/patient care, satisfaction and business outcomes. Responding to inquires received via email, phone and in-person in a timely manner
  • Maintains confidentiality of all records and information specific to employees/patients seen in OHAW, to ensure privacy of medical records for the employees/patients. Monitors Clinical Services file room usage, clinical support staff communication with stakeholders and physical use of Protected Health Information (PHI).
  • Manages Clinical Services support staff in the service delivery process and actively participates to ensure proper testing is completed prior to employees/patients being released to return to duty and to ensure drug & alcohol compliance as it relates to FTA and WMATA regulations. Prepares employees/patients for medical tests, including but not limited to, venipuncture collections, hearing and vision, pulmonary function test (spirometry), EKG's, X-ray and stress test. Accurately and efficiently performs regulatory drug and alcohol testing procedures in accordance with DOT/FTA and WMATA regulations

The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview

Company

The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.

Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.

Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.

Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.

We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.http://content.wmata.com/jobs/employment_opportunities.cfm

 

 

Company info
Website
Location
600 Fifth St. NW
 Washington
DC
20001
US
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