Clinical Support Supervisor

Washington D.C
Dec 02, 2020
Dec 17, 2020
Full Time
Minimum Qualifications:

  • Associate's degree in Nursing, Health Care Administration, Healthcare Management and other related disciplines
  • In lieu of Associates degree, a high school diploma or General Education Diploma (GED) and two (2) years progressively experience in occupational health operations, compliance testing operations and/or hospital/clinic/urgent care operations

  • Minimum four (4) years progressive experience in occupational health, compliance testing operations and/or hospital/clinic/urgent care operations

  • Certifications needed: Drug and Alcohol Testing certification within 3 months of hire
  • National Institute for Occupational Safety & Health (NIOSH) certification within 3 months of hire
  • Certified Occupational Hearing Conservationist (CAOHC) certification within 3 months of hire


  • Bachelor's degree in Nursing, Health Care Administration, Healthcare Management (other related disciplines will be considered)

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation:
  • In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

Job Summary/Duties:

The Clinical Support Supervisor is a multi-skilled health professional (MSHP) who works interdependently and with other health care professionals to provide quality health care to the patient. The Clinical Coordinator is qualified to perform both administrative and clinical skills in the medical care environment. Incumbent is responsible for conducting medically-related procedures and tests for applicants and employees in connection with the Authority's OHAW Clinical Services program and Drug and Alcohol Testing Program; updating and maintaining test files, maintaining the security of all specimens collected in accordance with HIPAA and DOT; and ensuring the confidentiality of clinical documents and test results. The employee can act and exercise judgement within established WMATA and HIPAA guidelines.

  • Facilitates the flow of patients within OHAW clinical to ensures every WMATA employee is provided an exceptional experience. Consistently leads by example and holds staff accountable to service delivery standards. Reinforces the day-to-day execution of the medical model by collaborating with and supporting clinicians.

  • Assists the Director, Occupational Health & Operations (DO) with fostering an environment of collaboration, professionalism, patient/employee and staff safety, quality care, continuous improvement, rewards and recognition. Promotes teamwork, quality, exceptional outcomes and employee safety. Works with clinical leadership to identify gaps and implement changes to clinical processes
  • Works jointly with OHAW clinical staff and leadership to ensure clinical processes are compliant with state/federal reporting regulations, and facility/equipment meets the manufacturer and regulatory standards. The objective is to meet the standards for regulatory agencies and optimal patient/employee care as well as ensure the accuracy of the data collected when performing employee testing. Performs machine calibration functions and implements quality assurance measures to ensure credibility of all test results, to include but not limited to, breath alcohol testing device, audio booth, medication and specimen refrigerators and AED equipment.
  • Manages and maintain schedules, to include patients/employees and OHAW clinical support staff work and training schedules. The appropriate scheduling ensures proper clinical staff coverage to adequately service patients/employees during business hours. Works with DO and clinical leadership to manage clinical and support staffing levels and proficiencies/training.
  • Drives patient/employee experience metrics to ensure exceptional customer service delivery by monitoring, analyzing and acting to resolve issues related to turnaround times. Specifically, monitoring using platforms like ServiceNow and wait time communication applications.
  • Drives consistent & timely clinical services communication to employees/patients, authority leadership, union reps, etc. to ensure optimal employee/patient care, satisfaction and business outcomes. Responding to inquires received via email, phone and in-person in a timely manner
  • Maintains confidentiality of all records and information specific to employees/patients seen in OHAW, to ensure privacy of medical records for the employees/patients. Monitors Clinical Services file room usage, clinical support staff communication with stakeholders and physical use of Protected Health Information (PHI).
  • Manages Clinical Services support staff in the service delivery process and actively participates to ensure proper testing is completed prior to employees/patients being released to return to duty and to ensure drug & alcohol compliance as it relates to FTA and WMATA regulations. Prepares employees/patients for medical tests, including but not limited to, venipuncture collections, hearing and vision, pulmonary function test (spirometry), EKG's, X-ray and stress test. Accurately and efficiently performs regulatory drug and alcohol testing procedures in accordance with DOT/FTA and WMATA regulations

The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview

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