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Operations Staff Director

Employer
USAJobs
Location
Washington, D.C
Closing date
Dec 9, 2020
Duties

Summary

This position is located in the Architect of the Capitol, Office of the Chief Operating Officer (COO). The selectee serves as the senior assistant, staff director and overall advisor to the COO, providing assistance, advice and guidance for AOC operations, programs, plans, policies and procedures.

Learn more about this agency

Responsibilities

The individual selected for this position directs and supervises the Operations Staff and assists with formulating policy, providing management oversight and coordinating agency and jurisdiction operations and services including facilities management, customer service, visitor support, utilities and tenant/client services. Responsibilities also include coordinating performance measures, metrics and analytics to continuously assess and improve operational performance as warranted.

Duties:

Leadership and Managerial Responsibilities
  • Performs administrative and technical supervisory responsibilities, including assigning duties, evaluating performance, and managing the workload, resources, spaces and requirements.
  • Develops performance requirements for subordinates and ensures a mutual understanding of the performance standards.
  • Provides employee skills enrichment through job related coaching/mentoring and training.
  • Resolves complaints and grievances.
  • Ensures support for equal employment opportunity (EEO) goals and requirements.

Program Assessment and Oversight
  • Develops and directs specific programs and policies to meet operational objectives
  • Monitors and assesses AOC operations through reports, correspondence review, performance measures and metrics, consultations and personal observations.
  • Prepares written analyses, recommendations, summaries and recommendations to AOC Jurisdictions and/or the COO on matters of major significance to the AOC.
  • Performs professional quantitative analysis of the select AOC operations, functions and programs to support internal AOC decision making as well as reporting to congressional oversight committees and clients.
  • Provides guidance to jurisdictions on developing comprehensive replies to Congressional and external inquiries involving facilities management, utilities services, visitor services and other technical and operational issues.

Communication, Collaboration and/or Liaison
  • Serves as liaison to operational jurisdictions and front-line client/visitor facing organizations, focusing on all aspects of agency operations from routine and recurring maintenance to the most urgent and sensitive matters.
  • Analyzes the effectiveness of programs and/or operations in meeting established goals and implements process improvements and cross-functional initiatives that create a more productive environment for site improvement and budget outlays.
  • Assists the COO in reviewing and promulgating operation plans and objectives and providing guidance and leadership for AOC Jurisdictions on the development of their associated plans.
  • Maintains cognizance of workload, deadlines, priority programs and operational trends in order to reduce problems, resolve conflicts and institute corrective action.
  • Reviews significant incoming directives and high-level correspondence requiring agency decisions or response and recommends appropriate action.
  • Partners with senior management officials across the agency to achieve broad objectives, outcomes and goals.

Reports and Analysis of Empirical Outcomes
  • Provides leadership in the evaluation, assessment and improvement of operations, programs and management systems by applying a wide range of qualitative and quantitative techniques.
  • Provides leadership for data integrity and comprehensive reporting.
  • Analyzes and evaluates AOC systems, functions and processes, to render cogent recommendations and plans for linking otherwise disparate data.
  • Utilizes complex analytical and statistical tools, to conduct multi-variate analysis, synthesizing results to produce accurate reporting and presentation.
  • Develops memoranda, talking points and other written documents to brief Congressional Committees on issues of vital concern to Congress.
  • Leads empirical change resulting in positive outcomes and progress by developing new insights into current practices, revising conventional approaches and designing and implementing innovations in facilities operations and agency services.
  • Formulates objectives and priorities and implements plans consistent with the long-term interests of the Architect of the Capitol.

Advice, Guidance and Customer Service
  • Provides advice and guidance on agency and jurisdiction operations and services including, but not limited to, facilities management, visitor support and client services.
  • Oversees evaluations and leverages metrics to develop the most comprehensive understanding of agency operations with broad and long-range impacts.
  • Advises senior executive leaders on proposals and issues that involve exceptional controversy, intensive outside interest or significant long-range effects on the program or on other organizations.
  • Plans and directs the development of policies, standards, systems and procedures to ensure total integration of operations and services across the AOC.
  • Plans and directs requirements analysis and assesses future needs for program elements.


Travel Required

Not required

Supervisory status
Yes

Promotion Potential
15 - Full Performance Level is GS-15

Requirements

Conditions of Employment

  • You must be a U.S. Citizen
  • You must be able to pass a drug test.
  • Your resume and question responses must demonstrate the job-related KSAs.
  • You must meet the definition of specialized experience.


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Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards

Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the next lower (GS-14) grade level in the Federal service.

Specialized experience for this position must demonstrate the following:
  • Providing leadership and/or administrative and technical supervision of staff, including managing workload, training and development, performance management, resource management and space requirements.
  • Planning, coordinating and directing the development and execution of strategic initiatives, standards, policies, procedures and systems to meet current and future operational objectives.
  • Performing complex analysis of facilities management and support services programs and operations and making recommendations to improve organizational performance.
  • Developing and implementing process improvements and cross-functional initiatives in support of organizational programs, operations and strategic goals.
  • Developing innovative solutions to resolve complex problems and directing corrective action.


Education

There is no educational requirement for the Miscellaneous Administration and Program series (0301).

Additional information

Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF 15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit OPM vet g uide

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service S y stem website for more information.

DRUG TESTING : The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC's suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test.

The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.

The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs. g ov/files/pro g rams/ gc_1185221678150.shtm

The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Moving expenses are not authorized.

Relocation expenses are not authorized.

Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency.

This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.

All application materials become the property of the Architect of the Capitol.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.

Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:
  • Leadership Ability
  • Programs and Operational Management
  • Reporting and Analysis
  • Problem Solving
  • Written Communication
  • Oral Communication

Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration.

Please note that a complete application is required for consideration. (Please review the "Required Documents" section of this job announcement to see what must be included in a complete application).

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
Yes

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Suitability/Fitness

Required Documents

The Architect of the Capitol's (AOC) job application process is designed to ensure you only provide information necessary to evaluate your qualifications and eligibility for the position vacancy.

To apply for this position, you only need to submit: a) your resume and b) answers to the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant information. No additional documentation or attachments are required at the time of application.

Your resume should list your education, training and work experience including job titles, employment dates, duties and accomplishments.

Nothing further is required until it is requested by AOC's Human Capital Management Division. If additional documentation is required for the position, you will be asked to provide it during the interview or selection process. At that time, you may be asked to submit documentation to support statements made in your resume.

For example, you may be asked to provide a copy of your diploma, college transcripts, or proof of Federal employment status. If the position requires licensure or certification, you will be asked to provide proof at the time of selection.

If Veterans' preference is claimed, you will be asked to submit proof (DD-214, and, if claiming a 10-point preference, a SF-15 and the proof required by that form).

Failure to provide the required documents will end further consideration and/or result in the withdrawal of any tentative job offers.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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