Workstation Engineer Manager

Employer
Robert Half
Location
Laurel, MD
Posted
Nov 28, 2020
Closes
Dec 04, 2020
Ref
1471356011
Hours
Full Time
Ref ID: 02000- 434 Classification: Workstation Engineer Manager Compensation: $50.00 to $60.00 hourly We are currently seeking an experienced and motivated leader to manage our client's growing IT Support team. This is a hands on role and the Workstation Engineer Manager will be responsible for managing a team that delivers world class support to our users. You will be focused on enabling the support team to help users to function at their peak potential. What you will do: - Manage a team of IT tech support personnel. You will be responsible for hiring, performance management, and career development as the team grows - Own SLAs for user support requests and ensure both their success and continuous improvement - Support employees in resolving problems with IT issues Hardware, Software, Operating System(Mac/Windows), Desktop Applications, AV, and Communications systems. - Lead projects, focused on continuously improving IT Support - Facilitate escalations as necessary to IT Operations, IT Systems Engineering, Network Engineering, or AV Engineering as appropriate. - Partner with IT leads in other offices to ensure consistent service delivery Job Requirements: - 5+ years of experience directly managing an IT support team. - Supporting employees and solving hardware and software problems with Windows 10 machines, Apple products, including Mac laptops, iPads, and Apple application software. - Hands on knowledge of current IT and communications technology fundamentals (Mac, Windows, Linux, iOS). - Experience with SCCM and InTune Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE s Most Admired Companies list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888. . or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities. All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .