Information Technology Management (CUSTSPT)

Employer
USAJobs
Location
District of Columbia, D.C
Posted
Dec 01, 2020
Closes
Dec 03, 2020
Hours
Full Time
Duties

Summary

As an IT Management (CUSTSPT) in the Office of Management Information Systems (OMIS), you will perform work developing new methods, approaches and procedures in delivering and supporting IT systems and services; as well as conducting analyses and recommending resolution to complex issues affecting IT services; and evaluating and recommending new or enhanced approaches to delivering IT services.

Learn more about this agency

Responsibilities

  • Provides support for problem solving, integrating and managing functional operations of multiple computer systems, software packages, networks and applications programs, optimizing utilization of computer resources, and adapting system operations.
  • Oversees implementation of new desktop system hardware and software and ongoing operations of a complex desktop environment with a large number of users.
  • Troubleshoots and resolves network problems and initiates corrective action with vendor representatives .
  • Ensures the rigorous application of information security/assurance policies, principles and practices in accomplishing the customer support functions of the Foreign Service Institute.
  • Analyzes, evaluates, and develops complex technical specifications and other procurement documentation including economic analyses (EA) to support the acquisition of hardware/software/communications associated with automation projects.


Travel Required

25% or less - You may be expected to travel 25% or less for this position.

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

  • Incumbent will be subject to random drug testing.
  • Verification of employment eligibility in the United States is required.
  • One year probationary period, unless excepted by regulation.
  • Must be able to obtain and maintain a Secret security clearance.
  • U.S. Citizenship is required.


Qualifications

Applicants must meet all the required qualification requirements, including education and any selective placement factors described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

Applicants applying for the GS-12 grade level must meet the following requirements:

Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:
  • Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards
  • Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs
  • Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience
  • Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions

  • AND

    Have at least 1 full year of specialized experience equivalent to the GS-11 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

    Qualifying specialized experience must demonstrate the following:
    • Experience installing, configuring, upgrading and troubleshoot hardware and software components.
    • Experience providing operational support through user request tracking and logging, in a help desk setting.

    NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

    There is no substitute of education for specialized experience for the GS-12 position.

    Applicants applying for the GS-13 grade level must meet the following requirements:

    Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:
  • Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards
  • Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs
  • Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience
  • Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions

  • AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

    Qualifying specialized experience must demonstrate the following:
    • Experience in problem isolation and troubleshooting, system and file recovery, network configurations.
    • Experience in studying user problems to resolve and minimize user downtime.
    • Experience providing operational support through user request tracking and logging, in a help desk setting.
    • Experience managing a help-desk by supporting customer desktop systems (software, hardware and documentation) by providing advice, support and training; and developing and monitoring customer service standards.

    NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

    There is no substitute of education for specialized experience for the GS-13 position.

    Education

    See the qualifications section of this vacancy announcement for education requirements, if applicable.

    Additional information

    For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodations@state.gov.

    EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify) - U.S. law requires organizations to employ only individuals who may legally work in the United States - either U.S. citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee's information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application will be evaluated and rated under the Category Rating and Selection procedures. Based on your responses to the job-specific self-assessment questions, eligible candidates are placed for selection consideration into one of three pre-defined quality categories as described below:

    Highly-qualified Category - In addition to meeting minimum qualifications for the position, candidates must fully demonstrate proficiency in all major aspects of the position.

    Well Qualified Category - In addition to meeting minimum qualifications, candidates must demonstrate proficiency in some, but not all of the major aspects of the position.

    Qualified Category - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of knowledge, skill and ability of the position.

    Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:
    • Skill in applying IT standards, principles, concepts, and security policies to customer support services and administration of systems.
    • Knowledge of installation, testing, configuration, troubleshooting and maintenance of hardware and software systems ensuring the availability and functionality of information.
    • Ability to communicate technical information both orally, and in writing.

    Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click here .

    Application of Veterans Preference: The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each pre-defined quality category. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent (i.e., CPS and CP) must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.

    Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position to receive consideration for selection priority. Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this announcement.

    Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Secret

    Drug test required
    Yes

    Position sensitivity and risk
    Non-sensitive (NS)/Low Risk

    Trust determination process
    National security

    Required Documents

    All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

    1. Resume - your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section. Insufficient information will result in an ineligible rating.

    2. A completed online job specific self-assessment questionnaire through the Department's automated system "Gateway to State".

    3. Transcripts - if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

    4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you MUST submit the required supporting documentation (certificates, certifications, etc.) with your application.

    5. Veterans Preference - If claiming veteran's preference, you must indicate the type of veteran's preference you are claiming on your resume. For 5-point veteran's preference, you must provide a copy of your DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 is preferable) which must show the type of discharge and dates of active duty.

    If you are currently on active duty, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement. If the appropriate information is not submitted to confirm your current or expected discharge status, dates of service, etc., you will not receive credit for the claimed active duty military service.

    For 10-point veteran's preference, in addition to the DD-214 or certification, you must also submit a current version of the SF-15 (Application for 10-Point Veteran Preference), dated October 2013, and any documentation required by this form to support your claim. Previous editions of the SF-15 will not be accepted. If we cannot verify your 10-point preference status, you will receive 5-point preference if veterans' preference requirements have been met. For further information regarding Veterans, click here .

    For Sole Survivorship preference, you must provide a copy of your DD-214 (Member Copy 4 is preferable) or another form of official documentation which shows your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge. To gain access to your DD214 online, please visit: http://www.archives.gov/veterans/military-service-records/get-service-records.html

    6. CTAP/ICTAP eligibles must submit a copy of the appropriate documentation with their application. See links below:

    ICTAP Considerations
    CTAP Considerations

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    Similar jobs