Chief (AO Technology Office)

Washington, D.C
Dec 01, 2020
Dec 09, 2020
Executive, Chief
Full Time


The Department of Technology Services (DTS) provides an array of enterprise services to the Judiciary, both for national Judiciary systems managed by the Administrative Office (AO) as well as local court-managed systems across the country. The Chief Operating Officer (COO) provides technical and operational oversight to the AO Technology Office, the Cloud Hosting and Networks Office, the Enterprise Operations Center, and the Systems Development and Support Office.
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The incumbent serves as the Chief, Administrative Office Technology Office (AOTO) with the AO-DTS and performs many and varying assignment under the direction of the Associate Director of DTS and the Chief Operating Officer. AOTO has 30 federal staff and 97 contractors. The incumbent is responsible for providing secure IT solutions and support services to the AO end user community of approximately 2,200 users; and supports court IT managers in the implementation of endpoint security tool solutions. The incumbent must have a proven record of successfully leading IT services management, infrastructure operation and support, services delivery, and cyber security program. The incumbent is also responsible for providing leadership, supervision, and direction to IT professional staff involved in the Office's operations cross four AO locations at Washington DC, San Antonio TX, Phoenix AZ, and Charleston SC.

Duties include, but are not limited to:
  • Exercising executive leadership, direction, coordination and control over the AOTO IT programs, financial management, budget, services and resources necessary to support the mission and operations.
  • Developing, enhancing, and managing customer-focused initiatives to improve local and national program and IT practices while ensuring service quality and support business and customer needs.
  • Promoting the effective and efficient IT Service Management Program and implement new enterprise IT services.
  • Overseeing recruitment, development and retention of highly qualified staff throughout AOTO and empowering them to succeed.
  • Ensuring the organizational commitment and the actions required to effectively manage security risk and protect the missions and business functions being carried out by AOTO.
  • Working closely with AO leadership to ensure an AOTO-wide security program is effectively implemented resulting in adequate security for all AOTO systems and AOTO environments of operation.
  • Serving as the focal point and liaison with AO program offices and court communities' stakeholders.

  • Travel Required

    25% or less - You may be expected to travel for this position.

    Supervisory status

    Promotion Potential


    Conditions of Employment

  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
  • All new AO employees will be required to complete a FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • All new AO employees must identify a financial institution for direct deposit of pay before appointment.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  • If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
  • More than one selection may be made from this announcement.
  • All requirements must be met by the closing date of this announcement.

  • Qualifications

    Applicants must have demonstrated experience which shows competence in the qualifications as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which includes interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Specialized Experience: Applicants must have at least one year (preferably at least five years) of specialized experience equivalent to the GS-15/JSP-15/CL 31 level which is in or directly related to the line of work of this position. Specialized experience is demonstrated in all of the following:
  • Establishing and executing strategic plans and roadmaps, ensuring compliance with necessary mandates, and establishing organizational understanding and buy-in;
  • Ensuring targeted service and performance standards are achieved or exceeded;
  • Knowledge of IT infrastructure domains including data centers, networks, server utilization, virtual environments, storage, service desk, workstations, and mobile devices; and
  • Interpersonal skills including mentoring, coaching, presentation skills, and the ability to interact with colleagues at all technical levels.
  • Additional Assessment : Applicants who meet the specialized experience requirements also will be assessed on the following Mandatory Technical Qualifications (MTQ) and Executive Core Qualifications (ECQ). The Mandatory Technical Qualifications should be evident in your resume, and no narrative response is required for them. However, a narrative response for each Executive Core Qualification is Mandatory. A space will be provided in the online assessment questionnaire. Exception : Applicants currently serving under a career Senior Executive Service (SES) appointment, eligible for reinstatement into SES, or have successfully completed a SES Candidate Development Program (CDP) approved by OPM are not required to submit a narrative response for the Executive Core Qualifications (ECQ).

    Mandatory Technical Qualifications: Applicants seeking this AOES position must have experience that demonstrates the ability to:
  • Extensive management experience in planning, leading, and directing a broad range of operational programs and functions.
  • Senior level management experience and skill in enabling the effective delivery of an organization's mission while adhering to the laws and regulations governing administrative programs, internal operations, and services. This experience must reflect a record of successful customer communication, outreach and collaboration, accountability and continuous program improvement of internal business processes and systems.
  • Executive level ability to plan, manage, and execute management and administration functions for a large organization or enterprise (e.g., of national scope and complexity).
  • Expert level experience in overseeing operational budgets and financial management functions for large, complex organization including management controls related to financial stewardship responsibilities.
  • This information should be evident in your resume.

    Executive Core Qualifications (ECQs) : A narrative response for each of the following qualifications is mandatory.

    1. Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
    Leadership Competencies: Creativity & Innovation. External Awareness, Flexibility, Resilience, Strategic Thinking, Vision.

    2. Leading People: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
    Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building.

    3. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
    Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility.

    4. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically.
    Leadership Competencies: Financial Management, Human Capital Management, Technology Management.

    5. Building Coalitions / Communication: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
    Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating.


    Additional information

    The AO is an Equal Opportunity Employer.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

    You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    For this job announcement the following documents and/or information are required:
    • Resume - Any written format you choose to describe your job-related qualifications.
    • Citizenship - Include country of citizenship on resume.
    • Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
    • Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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