Operations Section Head - Behavioral Health NF5

Quantico, Virginia
Dec 01, 2020
Dec 09, 2020
Full Time


Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
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Serves as the Operations Section Head in the Behavioral Programs Branch (MFC), Marine and Family Programs Division (MF). Oversees the day to day operations for the Behavioral Health Branch that include the receipt, dissemination, retrieval, response, entry and follow-up of Department of the Navy Tasking, Records and Consolidated Knowledge Repository (DON Tracker) taskers and all other formal and informal tasks. Cultivates an atmosphere of support and assistance in accordacne with Branch leadership for the support of: the Community Counseling, Family Advocacy, and Substance Abuse Programs; Data Surveillance, Research and Program Evaluation, Curriculum Development, Combat and Operational Stress Control, Suicide Prevention, and Sexual Assault Prevention & Response sections; and any subbordiante programs or working groups. Works with Behavioral Health personnel to gather information, statisitcs, etc. to provide credible responses to taskers and defend the interests relating to major program initatives.

Maintains the MFC Operations Standard Operating Procedures (SOP), ensuring Branch-wide dissemination and compliance. Oversees branch compliance and execution of MF administrative and fiscal policies and strategies. Develops management and administrative techniques to support MFC. This includes developing, coordinating, supervising and evaluating operational training to create a higher level of understanding and performance in document drafting and routing. Maintains the timelines of all Branch tasks.

Serves as liaison and maintains contacts with officials in appropriate Marine Corps commands, as well as other Services, Department of Defense (DoD), and vendors for problem identification and resolution. Briefs leadership on operational status and makes recommendations for improvement. Maintains awareness of projects, working groups, and campaigns and provides operational experstise to increase efficiency and quality of the process.

Assists with strategic communication plans, oversees the completion of Marine Corps Orders (MCO) and policy documents, coordinates multi-service meetings and trainings, coordinates and facilitates Requests for Information (RFI), responsible for technical writer review of all staffing packets to ensure correct grammar, and branch-wide administrative, operations, logistics, and quality assurance activities. Coordinates branch travel to ensure that the needs of the branch are fulfilled with no duplication.

Coordinates and monitors branch budget initiatives and related contracting actions. Supports Program Managers to identify new and integrated budget initiatives and monitors execution in coordination with MFQ to ensure budgetary objectives are met. Reviews financial data and statistics to inform the execution of short and long range plans. Identifies discrepancies, needs, opportunities, and efficiencies and initiates new practices and plans to operate more effectively. Compares current and historical data to determine trends and anticipate future requirements.


Supervises a team of full-performance level staff and manages team tasks, resources, and priorities. Supervises employees to include: assigning and distributing work based on priorities, difficulty, and capabilities of employees; recommending and evaluating work performance, and completing performance reviews; interviewing candidates for work; hearing and resolving employee complaints; recommending and taking disciplinary measures; identifying training needs and providing training; coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, and signing timecards; keeping abreast of and actively supporting the principles of: Equal Employment Opportunity(EEO) and the prevention of sexual harassment, a hostile work environment and substance abuse in the workplace, and reporting and taking appropriate action to remedy situations related to the above.


Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with Occupational Safety and Health Administration (OSHA) standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action. Ensures minimal loss of duty by complying with "Return to Work" program initiatives, and following up on employee well-being.

Customer Service

Leads by example with an emphasis on courtesy and collaboration. Takes action to solve problems quickly and respectfully. Alerts the higher level supervisor, or proper point of contact for help when problems arise.

Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.

Travel Required

25% or less - Varies

Supervisory status

Promotion Potential


Conditions of Employment

  • See Duties and Qualifications



Bachelor's degree in Business, Management, or a related field required, masters preferred AND four years of experience in project management that demonstrates knowledge of and strong background in administration, fact finding, using investigative techniques and presenting results; analyzing and evaluating efficiency and effectiveness of business practices to meet goals and objectives.

Experience that demonstrates comprehensive knowledge of the Marine Corps organizational structure and the Marine Corps Planning Process (MCPP); knowledge and understanding of a wide range of Marine Corps policies and requirements relative to MF and the Behavioral Health Branch.

Comprehensive knowledge of Behavioral Health policies, management principles, and processes. Skill to communicate effectively orally and in writing, develop reports, proposals, charts and graphs and conduct presentations. Expert knowledge of naval and supplemental Marine Corps correspondence standards.


Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.



How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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