Regional Field Operations Manager

Hearth & Home Technologies
Manassas, VA
Nov 20, 2020
Dec 02, 2020
Full Time
Job Description Every professional wants to work for an industry leader. Now is your chance as Fireside Hearth & Home is hiring a Regional Field Operations Manager in Manassas, VA. A career at Fireside Hearth & Home puts you in the position of working with the most popular brands in the industry, and having an impact on a product that people love. The hearth is the center of the home and family life. Fireside Hearth & Home provides careers that fuel your professional growth. You have already reached an impressive level of success in your career, and now is the time to capitalize on all of your skills in a rewarding career without limits. The team you work with will be highly skilled and trained. The products and company you represent are best-in-class. A person in this role is responsible for coordinating the efforts of all Divisional Field Operations Supervisors within the Region. Trains the Divisional Field Operations Supervisors and monitors their effectiveness and that of the overall FHH Field Operations Initiatives. Interfacing closely with the Regional Team and each Branch's Management Team and maintaining contact with factory personnel, FHH staff, builders, homeowners, and inspectors are essential to this role. Job responsibilities: * Knows and understand FHH policies and Field Operations initiatives * Refines and implements "best practices" of field operations * Ensures that branch/divisions meet CTP (Complete to Promise) goals and quality standards * Train, develop and supports Division Field Operations Supervisor in job responsibilities * Supports Branch/Division Field Operations by assisting in the management of field members and sub-contractors * Coordinates and delivers safety training and training on the installation of products to field members and subcontractors in region * Manages and tracks certification testing for field members and subcontractors * Coordinates and delivers builder and related jobsite trades training * Provides branch/division with sales and customer support * Assumes role as technical expert in resolving difficult issues with customers and building officials * Lead Regional Safety Initiatives by working closely with Safety Champion and MCR to ensure that members are following OSHA and FHH Safety Standards * Responsible for all building code enforcement issues, incident investigation, and legal liability issues within the region * Lead Business Process Improvement in assigned region. * Must be proficient in tools and techniques of continuous improvement through formal training and RCI events. Roll out tools and techniques in field operations where appropriate, focusing on 7 forms of waste and 6s. * Work closely with corporate, manufacturing, and technical services staffs * Supports and acts as team member on related projects Skills and Abilities * Must be physically capable of accessing construction sites and homes under construction including but not limited to climbing ladders, lifting and carrying tools and materials, and walking over difficult terrain * Must possess ability to read tape measure and use required tools * Must possess excellent verbal and written communication skills. * Must have good computer skills (MS Office including PowerPoint, Internet). * Must have good attention to detail and good organizational skills. * Excellent problem-solving capabilities and excellent customer service skills. * The ability to multi-task and to interact effectively with all types of people in a dynamic environment. * Must be able to present technical material effectively in front of a group. * Must be able to travel as needed throughout region ( Education and Experience * HS Diploma (Bachelor's Degree Preferred) * Five years or more of related experience with working knowledge of field operations. * Familiarity with products including product limitations, installation requirements, FHH policies, and local building codes * Ability to read and understand residential blue prints Preferred Qualifications * Gas Piping and/or HVAC contractor license preferred About Working for Fireside Hearth & Home Take ownership of your career with a job that ignites your passions and rewards your hard work. At Fireside Hearth & Home, you will have the opportunity to Burn Brighter working with a supportive team working with industry-leading hearth products. Fireside Hearth & Home is a division of Hearth & Home Technologies, which is an operating division of HNI Corporation (NYSE: HNI). We design, manufacture, and distribute a wide variety of gas, electric, wood, and biomass burning fireplaces, inserts, stoves, and accessories. Lakeville, Minnesota is our home, but we have locations throughout the United States. As we continue expanding our operations, we are looking for leaders who are confident in what they do, but open to learning from others. Hardworking professionals who take pride in their company as much as their work. Are you ready to drive meaningful change to our business, to learn through challenging

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