Medical Office Assistant - OB/GYN (Bethesda)
Position Summary Provides administrative support and clinical assistance for Physicians, Midwives, Nurse Practitioners and patients for the Department of Obstetrics and Gynecology Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.Schedules patient appointments, tests and procedures using a computerized scheduling system; prepares appointment notices; provides patient instructions verbally or in writing in order for patient to prepare for appointment.Obtains, document and verifies patient demographic, financial and insurance information using a computerized scheduling system.Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.Performs patient appointment maintenance activities, as necessary, to assure patient appointment history is accurate.Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.Receives callers and takes messages as necessary.Receives, sorts, opens and distributes mail.Arranges, coordinates and schedules procedures and surgeries, including pre-operative testing, pre surgical and post-operative appointments, obtains insurance pre-certifications and authorizationsMail out all clinical correspondence for physician(s)Other miscellaneous administrative dutiesTouchworks/IDX/Touch ChartManage Call In/Rejected Rx task listReschedule bumped appointmentsScan information into charts and print information from electronic records when neededPrioritize and complete all tasks with documentation if necessary reassign appropriatelyTask or fax procedural reports, labs & reports to referring physiciansCheck task list and process messages if necessary (Follow My Health etc.)Essential Clinical Duties and ResponsibilitiesEscortResponsible for clinic patient flow, informing physicians of patients' arrival and room assignmentRooming patientsAccompanies and/or assists patients to the exam room in a professional mannerObtains patient vital signs, to include height, weight, blood pressure, temperature, pulse and respiration. Pulse oximetry if needed. Vital SignsAble to perform using manual equipment and Welch Allen spot vital sign machine and import results to electronic medical record in a timely fashionAssist physicians during examinations and proceduresThis includes setting up the exam room and preparing the patientMay be required to take patient medical history if applicable per departmentMay perform a variety of testing, diagnostic, and screening proceduresAssists in explaining test procedures to patientsCurrent in basic CPR/AEDMedicationsAbility to calculate dosages (may be required to demonstrate via passing yearly written medication exam)Administer medications (oral, intramuscular, subcutaneous, intradermal, inhalation, rectal, topical) using proper technique - this duty can only be performed after the MA has demonstrated competency to clinic RN yearly, if applicable per department.Communicates laboratory and test results to physicians and/or nursesMay assist with other support activities, to include packaging and sterilizing equipment and supplies.Maintains patient areas clean and safeMaintains and improves knowledge and expertise through continuous trainingPasses yearly Competency Based Objectives (CBO), if required by department.Must pass all tests in a maximum of two attempts, if required by department.Knowledge and performance of sterile techniques required.Performs other duties as assigned Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High school graduation or an equivalent combination of education, training and experience is necessary. Certification as a Medical Assistant, plus six months of general patient care experience is necessary. Experience Three years of administrative experience in a fast-paced healthcare setting. Experience working with patient records, billing and scheduling in a clinical setting is needed for this position. Typing skill of 30 WPM is necessary. Two years of customer service experience in a patient care environment, to include six months experience in patient scheduling, is preferred. Experience utilizing a computerized patient scheduling system or computer terminals is necessary. Familiarity with medical insurance and medical terminology is preferred along with referral and prescription intake experience. Knowledge of IDX patient scheduling/ registration systems is preferred. Bi-lingual preferred.