The Senior IT Support Specialist leads and coordinates with programs, teams, and vendors to understand requirements for implementing tools, processes, and policies to meet IT Support goals and objectives. Provide Tier II III level day-to-day support across all members of the organization. Acts as an escalation point to the internal support team and external help desk, to include Cloud Services and End-User support. Demonstrates a strong working knowledge of how IT processes enable employee productivity Employs a consultative and proactive approach to understanding requirements, designing effective processes, and identifying opportunities for improvement Applies hands-on experience supporting formal documentation and policies and is effective at translating complex technical terms for a wide variety of audiences Demonstrates experience managing IT initiatives and reporting on progress across multiple teams and a wide range of audiences Assists in leading internal efforts to share lessons learned and promote continuous improvement Provides escalation assistance to Helpdesk and IT support specialists with issues surrounding software and programs and acts on IT requests. Provides training and guidance to team members as needed Manages and supports licensing of third-party tools Manages, supports and implements all areas of mobile device management and remote control reporting and monitoring from tools including Addigy and Connectwise Implements, manages and support areas of Microsoft Will need to work independently and be self-motivated, with a great deal of initiative to investigate the hosted systems to understand their roles and functions they provide to the organization. To work with Client application wonder to plan application moves to new operating systems. Implements, manages and supports Client Active directory and GPO only as directed by the IT Cloud Services Team. Perform clean up activities of the Cleint AD directory in preparation of centralized management project. Serves as a mentor to the IT Support Specialist and provide guidance on more complicated issues Develop security recommendations to meet ongoing security, regulatory and best practices. Maintain VMware environment to include following security patching, license compliance and software renewals. To resolve Security vulnerabilities discovered by the Security Operations Center To provide routine status updates to the Cloud Services Director of new service requests, application installation, problems within the data center Available to address after hour support requests to include but not limited to firewall migration, backup generator test and failovers, power outages, network device upgrades, server upgrades, application upgrades (where applicable) and other situations as they arise. Other key responsibilities include, when applicable supporting AWS infrastructure initiatives, Google Workplace, and various SaaS applications, as well as providing IT security support to our environment. Manages and maintains IT audit requests and other PIA requests. Creates and maintains Standard Operating Procedures for support staff to follow. Helps manage relationships between third-party vendors and application vendors. Manages and maintains IT assets and antivirus solutions for the company. Maintains expert level support to cloud server environments, network security, directory services, disaster and recovery solutions, internet of things, and ability to adapt and learn other new technology as required. Maintain, renew and install server SSL TLS certificates. Discuss roadblocks for being able to upgrade operating systems or upgrade to new operating systems. Migration of application systems, when feasible and able, to new operating ex IIS, SQL databases, and other applications Installation of Operating System 2008 - 2019, Microsoft SQL Server, IIS, DNS, DHCS, TCPIP Stack (cidr blocks, subnetting, an IP planning) and other Microsoft Server applications and programs as required. Client to SOC escalationapproval point for new rules, unblocking sites, troubleshooting, requests for security logs. Assist in Client management and application support of VPN appliances. Assist with creating new groups, escalation of tickets to Pulse, attribute management and other tasks as required. Education A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master's Degree is preferred. Network experience in the following areas F5 load balancers Cisco ASA firewall Working knowledge of firewall rules and policies and ability to translate rule and policy requests for change, add and removals to the Security Operations Center (SOC) on Security-as-a-Service. Working knowledge of Juniper network switches and routers.