Summary The Microsoft O365/Exchange Engineer is a core technical resource on a platform team responsible for the architecture design, development, maintenance, administration, and continuous improvement of solutions in Company's collaboration and content systems, including Microsoft O365. This position is accountable for the technical components of the platform strategy and lifecycle and will be expected to deliver incremental business value in an agile environment. The Engineer II - Microsoft O365/Exchange must be a multi-faceted technologist able to build business-value based objectives and perform "hands on" development and configuration within Company's content and collaboration and content systems. Other core roles on the team will include the Platform Manager and Delivery Lead. Responsibilities Technical Responsibilities Design and architectureEnsure sound integration, data, security, and business architecture design throughout all stages within the platform lifecycle.Lead the implementation of information security requirements in order to meet users' defined outcomes within one or more customer/employee journeys.Lead design and development of proof-of-concepts or minimum viable products as well as architecture design and technology evaluation artifacts.Drive reuse of common services defined by Company's enterprise architecture standards.Provides oversight and governance of Company technology standards and frameworks for assigned systems and platforms.Participates in development of Enterprise Engineering and Architecture Standards and Practices as required Product RoadmapEstablish the technical framework for the platform strategy and lifecycle.Work with the platform manager to define business-value based objectives and user stories for upcoming sprintsDevelop innovative solutions, taking into consideration performance, scalability, and availability with realistic implementation schedules. ConsultingGuide business and/or capability (platform) managers with investment and budget decisions based on the portfolio of tools needed to accomplish a desired outcome.Investigate new technologies and make recommendations to capability (platform) managers regarding potential usage.Collaborate with the platform manager during complex discussions with business stakeholders, vendors, or technology, particularly when determining the technical requirements/capabilities needed to meet business goals. Continuous Improvement/OperationsProvide critical input to other capability and platform teams as needed to ensure alignment with broader ITS strategic objectives.Drive the continuous improvements of implementation methodology and service offerings based on customer/employee experiences.Work to streamline processes, with the goal of speeding delivery to the customer, while balancing risk management objectives.Work with developers, administrators and support staff to analyze incident trends & underlying system problems to identify incremental improvement opportunities that support/drive key business value drivers.Follows ITS Disaster Recovery (DR) policy and standards. Technical Leadership / Active PractitionerParticipate in a Community of Interest for engineers across all capability (platform) teams to share information and strengthen understanding of business needs and technology-based business solutions.Serve as the technical liaison and subject matter expert in business interactions.Provide 'level 2 or 3' support and problem management guidance for the platform team. Domain ResponsibilitiesAdminister and manage Company's Microsoft O365 tenant.Administer and manage Company's internal email environment, including Exchange Online.Administer and manage Company's mail hygiene systems and mail relaysAdvise on mail relay services to other platform or capability teams as needed.Lead integrations of Microsoft O365 with other technical platforms like ServiceNowProvide level 3 support for Microsoft Exchange and O365 systems and escalate issues to vendors/manufactures for technical support as needed. Requirements Desired Education and CertificationsBachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field Work Experience10+ years of IT experience and collaboration and mail system expertiseExperience in enterprise architecture practices, frameworks and methodologiesA demonstrated ability to work within a team and build consensus towards a technical directionStrong technical expertise in executing proofs of concept and experimentation with development teamsTechnology delivery experience through concept, development, validation, deployment, and supportProduct evaluation through RFI/RFP including working with vendors and internal stakeholder groupsAn understanding of external cloud hosting providers including Amazon Web Services, Microsoft AzureSolution Architecture experience with projects using Agile and Iterative approachBroad understanding of MicrosoftO365 core applications, including Microsoft TeamsO365 tenantExchange