Community Manager

Job Summary/Company: Sparks has partnered with a fast growing tech start up that is looking for a Community Manager to assist in curating their social media customer response efforts. This person will work within the Member Support team and manage incoming customer needs issues via social media, including training the team to respond to social media requests. The ideal candidate will have an enthusiastic attitude, a passion for customer service and at least 3 years experience working in a fast paced social media role. This is a Direct Hire opportunity with a company that boasts a unique and revered culture! (*This position will require you to work onsite)

Responsibilities:

• Organize incoming customer issues/concerns via ID.me's social media channels (Twitter, Facebook, review sites, etc.)
• Manage response places for Member Support department
• Develop social media response playbooks, including appropriate responses/communication
• Audit support content and/or posts on all social media channels
• Review and administer reporting of results to leadership team

Qualifications/Background Profile:

• 3+ years experience in a high volume, customer response oriented position that deals with social media communications
• Prior experience in creating and implementing response plans
• An aptitude for learning and communicating technical concepts
• Customer driven with a passion for delivering a great user experience

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.