Job Data Job Title: General Merchandise Associate Department: General Merchandise Department Supervisor: General Merchandise Manager Pay Class / FLSA Status: Hourly / Non-Exempt Summary Description Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise. Key Results Areas: . Customer Service . Retail Sales of General Merchandise Major Duties and Responsibilities: 1) Customer Service Provide excellent customer service to "walk-in and telephone" customers. Greet customers immediately, in a courteous and friendly manner. Possess the ability to work with several customers at one time while maintaining individual customer satisfaction. Handle telephone transactions quickly, and courteously. Point out any sales, specials, or new merchandise to customers. Assist customers with their selection of merchandise and fashion feedback. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate. Notify customers when special orders or back-ordered items are received. Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right". 2) Retail Sales of General Merchandise Assist General Merchandise manager with retail sales of General Merchandise. Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows etc. Maintain clean and current displays of merchandise which appeals to customers Receive merchandise from distributors, check merchandise received against purchase invoice. Log merchandise into inventory. Tag merchandise.