DescriptionSearching for tracking Collections Manager or Director of Collections candidates to join an exponentially growing Banking and Lending Services organization, specifically servicing small businesses lending needs! The ideal Collections Manager or Director of Collections candidates we are seeking must have recent 2+ years B2B collections experience, particularly coming from the Banking, Lending Services or Financial Services related industries. Our clients, located in Dulles, have been steadily growing the past several years, and need the right Collections Manager or Director to join their leadership team from both an analytical and strategic element, and to actively engage with managing and further developing their collections team as the company continues to scale. The position will be 100% remote to begin, with the option of going into the office place, and will offer long-term remote flex opportunities; must go in office when appropriate 3 days/week.The ideal Collections Manager or Director of Collections must have experience in and/or be comfortable with owning the following responsibilities:* Provide strong leadership to a team of collectors in a constantly evolving and increasingly complex business environment* Establish, measure and report on key performance metrics to assess departmental effectiveness and identify areas of weakness/opportunity* Recruit, hire and train new team members and manage staffing to ensure headcount levels are adequate to achieve outlined KPIs* Collaborate with senior leaders in Risk, Underwriting, Legal and Finance in creation and execution of pre and post-charge off collections and recoveries strategies* Exemplify customer service skills including the ability to professionally manage difficult customer communications while maintaining our philosophy of "positive intent"* Manage all activities in the collection and recovery function from the first day of delinquency through judgment enforcement* Negotiate payment plans, modifications, settlements, and litigation recommendations subject to policy. Ensure that any payment plan is adhered to and promised kept* Continually review methods and procedures to improve workflow and efficiency* Prepare status reports with metrics and analyses for management, with an emphasis on automated reports and trigger warnings* Ability to critically review and make necessary recommendations on customer accounts, including Legal action* Prepare monthly write-offs recommendations for meeting with CFO* Lead semi-monthly collections meeting with Senior Management to review portfolio performance, projections, roll-rates and highlight issues/changes/opportunities* Help troubleshoot all collection issues that may result because of system hand-offsIf you are interested in this position please submit a resume in word format to Leila Hermes at Robert Half at leila.hermes@roberthalf.com or call Leila Hermes at Robert Half at 703-437-7723, or contact your recruiting manager if you are already working with Robert Half.Requirements- Must have recent 5+ years in collections; Bachelors preferred not must- Must have recent 2+ years in B2B collections- Coming out of Banking, Lending Services or Financial Services Collections- Hands on management of team 2+ employees- Hands on experience handling escalated cases, 90+ and 120+ delinquent accounts, arranging payment plans- Strong communication (internally and externally)- Must be comfortable with hands on needs, as well as employee performance guidance and coaching (apathetic leadership, listening on conversations, pushing employees to achieve goals, etc.)- Highly Analytical and Strategic; ability to work with Leadership on strategic business needs- Internal and External Audits- Reporting and analytics (monthly, quarterly and annually)- High volume environment experience- Strong organizational capabilities- Polish and professionalismIf you are interested in this position please submit a resume in word format to Leila Hermes at Robert Half at leila.hermes@roberthalf.com or call Leila Hermes at Robert Half at 703-437-7723, or contact your recruiting manager if you are already working with Robert Half.Robert Half Finance & Accounting matches skilled finance and accounting professionals in the areas of accounting, bookkeeping, finance, audit, taxation and more on a full-time basis. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.Download our mobile app to take your job search on the go!Contact your local office at 888.490.5461 or visit www.roberthalf.com/jobs/finance to apply for this job now or find out more about other job opportunities.All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2020 Robert Half Finance & Accounting. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.**Salary:** $80,000.00 - $105,000.00 / Yearly**Location:** Reston, VA**Date Posted:** November 2, 2020**Employment Type:** Full-time**Job Reference:** 04560-0011607235**Staffing Area:** Full-Time Accounting u0026 Finance