Personnel Psychologist

Washington, D.C
Nov 24, 2020
Nov 25, 2020
Human Resources
Full Time


Announcement may be used to fill similar positions within 90 days of the closing date.

This position is also being announced concurrently under Delegated Examining (DE) procedures vacancy number: D21-CR-10960286-OHC. Applicants who wish to also be considered under DE must apply to both vacancies separately.

About this agency
Learn more about this agency


The incumbent of this position serves as an Employee Engagement and Internal Communication Specialist in the Strategic Workforce Development Division, Office of Human Capital, Chief Management Office, Export-Import Bank of the United States. The incumbent reports to the Director of Strategic Workforce Development and serves as an internal consultant on the planning, administration, evaluation and communication of human resource programs designed to improve employee motivation, satisfaction, and engagement.

At the full performance level, duties include, but are not limited to:
  • Serves as an expert on scientific studies of the workplace and leads the design, development, and administration of workforce assessment tools. Tools include the following:(1) surveys for measuring employee attitudes, perceptions, and experiences (e.g. organizational effectiveness surveys, customer satisfaction surveys, and internal culture surveys); (2) interview techniques for determining workforce competencies and key behaviors needed for mission support; and (3) benchmarks and measurement or rating systems to assess job performance and productivity.
  • Utilizes applied psychological disciplines in gathering workforce and organizational data to develop and/or recommend appropriate methods for projects. Results of these initiatives are aimed at meeting current and future staffing requirements, enhancing employee retention and development, and increasing employee motivation, satisfaction, and empowerment.
  • Designs and conducts research and analyses to determine the effectiveness of workforce intervention and development strategies as well as the effectiveness of change management tactics. Serves as the primary employee liaison/change agent to improving the organizational work culture and engagement. Ensures that assessments are fundamentally research-based and represent best professional practices.
  • Reviews professional literature, attends professional conferences, and stays current in the field of industrial/organizational psychology, leadership development, program development, and change management. Researches journals and other sources for current, relevant research related to EXIM's projects.
  • Works closely with HR professionals to maximize the organizational potential of the Bank through program and change management activities, process reengineering, organizational restructuring, as well as workforce and strategic planning. Designs and develops innovative products and programs that outline the most effective use of human capital to achieve operational goals and objectives. These programs encompass the recruitment, selection, development and retention of employees. Act as a key stakeholder and resource for transitioning new administration teams to EXIM.
  • Conducts workforce analyses, implements and monitors programs, develops systems for leadership development and team building. Develops and/or administers methods of accurately assessing effectiveness of various functional human capital programs and evaluates relevant data for critical indicators of success. Cultivates strategies to appropriately resolve programmatic issues and/or concerns. Develops tools to ensure the integrity of suggested actions.
  • Provides expert advice and consultation to senior leaders in all areas related to individual organizational effectiveness. Presents papers and reports to EXIM leadership on data collection, program evaluation, and other analysis activities and will offer recommendations on how to address crucial findings as well as any workforce challenges facing the organization.
  • Prepares communications to be sent from senior leadership to supervisors, team leads and employees to effectively communicate the execution of various change management, Human Capital and workforce initiatives. Creates, expands, or refines existing communication channels that impact Bank wide operations (i.e., EXIM Connect) to improve accessibility, utilization, and messaging of critical information.
  • Establishes an employee engagement council and serves as its' principal advisor. Develops and conducts workshops, focus groups and interventions, in conjunction with senior leadership, to improve Individual and organizational effectiveness.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • U.S. Citizenship
  • Background and Security/Suitability Investigation
  • You may be required to serve a one year probationary period
  • Specialized experience MUST be documented on your resume
  • Current or Former Political Appointees: If you are, or have been employed in the last 5 years, you must disclose this information. Failure to do so may result in disciplinary action including removal from Federal Service.
  • Masters in Psychology desired


Basic Requirements:

A. Degree: major or equivalent in psychology for all specializations except clinical psychology and counseling psychology.

In addition to the Basic Requirements noted above, applicants must also meet and demonstrate the specialized experience listed below:

Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work):

GS-12: You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-11 level in the Federal Government. Specialized experience includes:
  • Experience designing, developing, analyzing and administering of workforce assessment tools to improve the organization.
  • Experience providing consultant services to the workforce using sound models and theories of industrial/organizational psychology.
  • Experience utilizing change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change-based programs in the organization.
  • Experience managing agency communications on employee engagement related work and developing and maintaining relationships with key stakeholders.
Education cannot be substituted for experience at the GS-12 grade level.

For qualification determinations, your resume must contain the following for each work experience listed:
  • Organization/Agency's Name
  • Title
  • Salary (series and grade, if applicable)
  • Start and end dates (including the month and year)
  • Number of hours you worked per week
  • Relevant experience that supports your response to the specialized experience that is stated in the job announcement
If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Additional information on the qualification requirements is outlined here .

Time-in-grade requirements must be met by 11/24/2020, the closing date of the announcement.


This job does not have an education qualification requirement.

Additional information

Current or Former Political Appointees: Pursuant to the Office of Personnel Management (OPM) oversight authority under section 1104(b)(2) of title 5, United States Code (U.S.C.) and section 5.2 of title 5, Code of Federal Regulations, OPM requires agencies to seek their approval prior to appointing any current or former political appointee to a permanent position (without time limits) in the civil service. A former or recent political appointee is someone who held a political appointment covered by OPM's policy within the previous 5-year period. OPM's oversight in this area safeguards merit system principles as well as fair and open competition free from political influence. If you are currently employed, or have been employed within the last 5 years, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service.

Please visit the following link for the types of political appointments.

Noncompetitive Appointment Authorities: The following links contain information on the eligibility requirements to be considered under a noncompetitive appointing authority:
  • Career Transition (ICTAP/CTAP)
  • Primary Appointing Authorities for Career and Career-Conditional Appointments
  • Hiring Authorities for Veterans
  • People with Disabilities
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Ethical Standards/Financial Disclosure:

EXIM is committed to the highest ethical standards. As an employee, you will be covered by the criminal conflict of interest statutes and the Standards of Ethical Conduct for Employees of the Executive Branch. You will be required to complete new employee ethics training within 3 months of your appointment.

If this position is subject to financial disclosure requirements (either public or confidential depending upon your position), you will be required to complete a new entrant financial disclosure report within 30 days of your appointment.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the job opportunity announcement closes, a careful evaluation of your resume and supporting documentation will be made, and compared against your responses to the assessment questionnaire to determine if you meet the job qualifications; and to the extent to which your application shows that you possess the competencies associated with this position. If, after evaluating your resume and supporting documentation, a determination is made that you have inflated your responses when compared to your background information, your category may be adjusted to more accurately reflect your skills and abilities. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

Important Note: Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

Your application package should include the following documents:
  • Your Resume (applicants are required to submit a resume with job title, series/grade (if federal employee), duties and accomplishments, employer's name, starting and ending dates of employment, number of hours worked per week, and annual salary). If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
  • Copy of your most recent SF-50 which shows your position title, series, grade, step, salary, position occupied, and tenure to verify Time-in-Grade/competitive status. If you have previously held a higher grade and are applying based on that grade you must provide a copy of the SF-50 showing you held the higher grade and/or have promotion potential to the grade being advertised. Do NOT submit award SF-50s.
  • A recent Performance Evaluation (optional)
  • Proof of Veteran's Preference - DD-214 (Member 4 Copy) if you are requesting a special appointment authority, such as VRA or VEOA, if applicable. If the DD-214 (Member 4 copy) is not available, other documentation listing the beginning and ending dates of active service and the type of discharge must be submitted to verify eligibility.
  • Proof of severe disability if you are requesting special placement consideration, if applicable.
  • Proof of eligibility for a military spouse appointment, such as a permanent change station military order, if applicable.
  • Proof of eligibility for any other special appointing authority not specifically mentioned here, if applicable.
  • Unofficial Transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
  • Proof of U.S. accreditation for foreign study, if applicable.
  • Special Priority Selection rights under CTAP or ICTAP: Submit a copy of your agency notice, copy of your most recent performance appraisal (with at least a satisfactory rating), and your most current SF-50 position title, grade level, and duty location, if applicable.
  • Submission of any required documents listed in vacancy announcement, if applicable.
Please note that if you do not provide all required information/documents, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

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