Help Desk Support Technician Job Overview & Responsibilities Sheehy Auto Stores is looking for a Help Desk Support Technician to provide initial technical support to office computer users and to perform a variety of basic and advanced technical help desk support duties. This position will be based out of our Fairfax location and primarily support users remotely, with occasional on-site support for our Northern Virginia and Maryland stores. The Help Desk Technician is responsible for responding in a timely manner to all help desk inquiries that the IT Department receives. While working under minimal supervision, the Help Desk Technician will provide technical customer support over the phone or on site; he/she will be responsible for identifying, evaluating and solving end-user workstation problems including providing technical software, hardware and network problem resolution to all end user's computers and peripheral equipment in the Company. Job Summary: The Help Desk Technician must be able to prioritize multiple tasks and still meet deadlines while completing tasks accurately. Properly document tickets into the online Help Desk System. Perform installation, repair, and preventative maintenance of personal computer and related software/hardware remotely, over the phone or on-site. Identify, evaluate and solve end-user workstation problems. Provide Customer Service and Support; must be customer service-oriented and able to adapt new techniques to better serve clients. Set-up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software or hardware according to Standard Operating Procedures (SOPs). Solid knowledge of Windows 7 OS, Active Directory and Networking Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users Requirements: High school diploma or equivalent, plus 1 to 3 years help desk experience. Bachelor's Degree and 1 years of Help Desk Experience preferred. Must have obtained one or more of the following certifications: Windows 7, Office 365, CompTIA A+ or CompTIA Network+. Must have experience with Office products (Word, Excel, Outlook), Remote tools and Networking. Experience with Client PC connectivity - Ethernet, Wi-Fi, TCP/IP and VPN Must have experience with a Domain Environment on the desktop level. Duties may require work some evenings and Saturdays during peak periods, such as audits, emergency response events, fiscal year end, etc. Must be able to consistently move/carry 25lbs Must be authorized to work in the USA Must be able to pass pre-employment testing to include background check, MVR and drug test Help Desk Support Technician Job Overview & Responsibilities