Job Description Are you a people person who loves solving problems? Do you love music? Do you believe in the power of music to bring people together? If you do, and you want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound. The Helpdesk Supervisor manages the day-to-day efforts of the team responsible for IT support. The ideal candidate will be a proactive leader, adept at partnering with various business stakeholders and providing expert level customer service. Essential Functions (not all-inclusive): * Oversees and provides guidance over daily work processes to ensure the efficient and effective completion of Technician assignments. * Leads, guides and trains associates performing Support Technician related work (if applicable). * Acts as primary Information Technology representative to the business leadership teams at the Music & Arts Support Center. * Provides remote and hands-on support to connect, upgrade and maintain desktop computers and remote systems and tools * Troubleshoots LAN, WLAN and WAN connectivity issues. * Provides connectivity to wireless or wired infrastructure for desktops, laptops, printers and all computer related equipment. * Provides basic training to end users for proper use of computer equipment and software including Microsoft products. * Maintains and configures phone systems and printer systems. * Leads small to mid-size projects. * Afterhours support. * Additional duties as assigned. Additional Information: Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job- related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com. Skills, Experience and Education: Minimum Requirements: * Associate's Degree (or 2 years of equivalent work experience), preferably in Computer Science, Information Systems, or related field. * 2 years of relevant work experience (in addition to degree or years of previous experience), preferably with experience managing technical personnel Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled