Help Desk Analyst - Secret or TS Cleared

Zachary Piper Solutions, LLC
Prince William County, VA
Nov 21, 2020
Nov 23, 2020
Full Time
Active Secret or Top Secret Clearance Required Zachary Piper Solutions is currently seeking for a Cleared Help Desk Analyst to work for an IT Services team supporting a large federal contract in Quantico, VA. This is a great opportunity on a large program with opportunities for growth within Information Technology. Responsibilities for the Help Desk Analyst include Providing Help Desk end-user support for staff members within the organization for a variety of issues and devices Providing Tier III level end-user support, troubleshooting hardware, computer systems, and software Utilizing ticketing systems to handle priority tickets quickly and efficiently, escalating to Tier IIIII Qualifications for the Help Desk Analyst include 1 Years Help DeskIT Support experience IAT II certification required, such as CompTIA Security, CySA, GICSP, or GSEC Must hold an Active DoD Secret or Top Secret Clearance, will eventually be upgraded to TSSCI Compensation for the Help Desk Analyst includes Salary Range 50,000 - 60,000 based on experience Full Benefits United Healthcare, Guardian Dental, VSP Vision, 401k with Voya through ADP, PTO, and Paid Holidays Keywords Service Desk, Service Desk Analyst, Customer Service, HelpDesk, Help Desk, Desktop, Field Technician, IT Support, Call Center Support Represent, Call Center, Customer Support, Ticketing System, Remedy, ServiceNow, End user support, End-User, Communication, Active Directory, Windows, Windows 7, Windows 8, re-image, Windows 10, Microsoft Office 2013, Microsoft Office 2016, Office 365, Migration, SCCM, CompTIA A, A, CompTIA Security, Sec, Security , Sec , Secret Security Clearance, Secret Clearance, Active Secret, Top Secret Clearance, TS, TSSCI, FBI, SSBI