IT Help Desk Specialist

Tad Pgs
Chantilly, VA
Nov 19, 2020
Nov 24, 2020
Full Time
We have an outstanding career opportunity for an Mid IT Specialist to join a leading Company located in the Chantilly, VA surrounding area. ** Candidate must possess an active Top Secret Security Clearance. ** Please click on this link if you have any questions on how to obtain a clearance: Job Responsibilities: Installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems. Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. Analyze and assess customer service requests and provide prompt technical solutions. Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. Prepare progress/status reports and submit to team leads as required. Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. Contact and effectively communicate with users by telephone, electronic communications, or in person. Prepare equipment for reuse or surplus of property actions. Provide technical support for customers assigned to remote locations as required. Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. Ability to lift to 50lbs must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above the head, carry items, push and pull carts loaded with equipment. Basic Hiring Criteria: Three years of experience required. Demonstrated proficiency in installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers. Desired Qualifications: IT Certifications applicable to desktop and mobile computer support are desired. Experience providing excellent customer service. Demonstrated proficiency in working independently to provide service. Demonstrated leadership skills. Job Requirements: TAD PGS, Inc. is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting US Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability The Company will consider qualified applicants with arrest and conviction records. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

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