Help Desk Analyst

Robert Half
Baltimore, MD
Nov 18, 2020
Nov 25, 2020
Full Time
Ref ID: 02000- 382 Classification: Help Desk Analyst Compensation: $17.00 to $22.00 hourly The Help Desk Analyst works cross functionally with partners in IT Systems, Engineering Operations, Security, and other teams to coordinate work, handle ticket escalations and resolve issues. The Help Desk Analyst will onboard new employees, provision new hardware, provide hands-on support and adhere to security standards for all their users. What you will do: - Provide support at our IT Help Desk during normal business hours - Build and configure new full-time laptops - Deploy and configure VoIP phones - Provision and track loaner machines - Work with employees to perform computer upgrades and migrations - Provide first tier support for AV issues - Process returned assets and prepare them for reuse/recycle Job Requirements: - 2+ years' experience of IT Support - Experience with support ticket management and tracking - Strong customer service, problem solving, and teamwork abilities - Technical knowledge of Office 365 - Technical knowledge of Mac OS, iOS and Android - Experience resetting passwords and managing accounts in Active Directory - Knowledge of Windows 10 - Network fundamentals (laptop connectivity, VPN, printing) - Knowledge of audio/video troubleshooting and support Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE s Most Admired Companies list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888. . or visit to apply for this job now or find out more about other job opportunities. All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .