Helpdesk Support Specialist

SimVentions, Inc - Glassdoor 4.6
King George, VA
Nov 19, 2020
Nov 23, 2020
Full Time
SimVentions, consistently voted one Virginia's Best Places to Work, is looking for a Help Desk Support Specialist to support the operations team for an online mission assurance system. Ideal candidates are inquisitive self-starters who are eager to learn. This position may eventually include shift-work (nights and weekends). Responsibilities: Respond to user issues and inquiries Create user accounts Perform system research and troubleshooting Perform daily system checks Required Skills & Experience: Active Security+ Certification (or equivalent) Experience with Active Directory Experience with Microsoft operating system Experience with user ticketing system or process Preferred Skills & Experience: Experience with Red Hat OpenShift Experience with Team Foundation Server Experience with Linux operating system Experience with Ticket Cheetah or ServiceNow Education: BS in a technical discipline (STEM) preferred Minimum Clearance: Final Secret Location: Dahlgren- On base Why Work for SimVentions? SimVentions is about more than just being a fun place to work. We are a family of like-minded individuals who care for, support and encourage each other. We are here to imagine, create, explore, discover, and do great things together. Support Our Warfighters SimVentions is a proud supporter of the US military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Drive Customer Success We deliver solutions that go beyond the expected. This means you can expect to work with a team that will do whatever it takes to ensure our customers are successful and happy with our results. Get Involved in Giving Back We believe that one of the best ways to be a well-rounded company is to have well-rounded employees, and one of the ways we encourage that is by providing a wide range of service opportunities for our team members throughout the year. Build Innovative Technology SimVentions takes pride in it's innovative and cutting edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer s success. Work with Brilliant People At SimVentions, we don t just hire the smartest people. We hire experienced, creative individuals who are passionate about what they do, and who embody the culture that we have created here. Create Meaningful Solutions We always have a wide variety of challenging, meaningful problems to solve at SimVentions, which span the whole range of our six core disciplines. Employees who join SimVentions will enjoy benefits like: The impact benefit work on projects that directly impact the safety of our country The purpose benefit be part of something bigger where our profits help the needy The co-worker benefit work with the best and brightest people in the business The dress code benefit business casual. We like to be comfortable while we work The healthcare benefits one of the best packages in the industry The bacon benefit if the CEO eats the last piece of bacon you get to blast him with Nerf darts The breakfast benefit the Cs fix you breakfast once a year The food benefits we have a lot of food around here Other Perks: On-site Chaplain and prayer room Lots of employee-appreciation events throughout the year Excellent working facilities and tools to get your job done Regular communication ( All-Hands , SimV Share , Imagineering Day ) to stay connected to SimV culture, stay abreast of what is happening in the company, and meet new faces while eating good food SimVentions sports teams and workout groups Employee led interest groups for personal and professional development What you bring to the table Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)