IT Support Technician

Washington, DC
Nov 20, 2020
Nov 24, 2020
Full Time
Opportunity to be the SOLE desktop support / Network Administrator for a large scale construction company at their Washington DC location. * Perform all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. * Perform proper troubleshooting for ticket escalation (ie, creating accurate and complete description of the client's problem). * Analyze the client problems with Windows Client & Server operating system skills, including wireless devices and networking equipment. * Perform ITIL process-oriented tasks like solving incidents, requests, changes or problems in compliance with company-wide SLAs * Contribute to smaller projects like setting up new offices, migration projects, etc. * Be knowledgeable in all aspects of computer support, diligent, and analytic while possessing outstanding communication skills * Assist in creating & maintaining user-facing documentation, department policies & SOPs, and IT procedures, and local PC inventory management. * Become familiar with and support the software and applications used in the environment * This is a customer-facing position that requires the candidate to communicate effectively while ensuring high quality and timely resolution of requests and incidents. * Ability to complete job responsibilities safely in an active construction environment from time to timeNetwork - Ability to troubleshooting, but also that know cisco basic commands in order to log-in to routers and switches Mobile Ability to configure and understand how MDM works (Intune preferable). Conference Rooms - Have supported conference calls and conference rooms (Zoom and MS Teams are preferable). Phone Systems - Experience supporting any kind of phone system such as Avaya, Cisco, etc. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 - or email accommodation@teksystems .com for other accommodation options.