Technical Customer Analyst

Parkville, MD
Nov 18, 2020
Nov 24, 2020
Full Time
The service representative is providing all phone support to the individuals who have purchased a publication from our client. The company is a subscription-based publisher of financial information and software, serving millions of investors around the world. When publications are purchased the individual receives both a hard copy of the publication as well as an online version. The users are an older demographic and usually have technical issues with the online version, troubleshooting within the browser/fixing cookies, unlocking passwords. They currently use internal ticketing systems but the calls will come through in a ticketing system (new voice media is the name of the ticketing system) They will also be providing technical support to the users within Windows 7, Outlook and Office 365. They will be doing phone, remote and on-site support for the internal users as well. 80% of your time will be supporting the external customers and 20% internal user support. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 - or email accommodation@teksystems .com for other accommodation options.