Help Desk Analyst I

Robert Half
Centreville, MD
Nov 20, 2020
Nov 24, 2020
Full Time
Ref ID: 02000- 345 Classification: Help Desk Analyst I Compensation: $40000.00 to $45000.00 yearly There is an opening for a Help Desk Analyst through Robert Half Technology. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Centreville, Maryland area and is a full-time opportunity. What you get to do every day - Provide service on technical help tickets submitted via phone, email, and walk-ups - Identify recurring technical issues and propose solutions to address the root of the problems - Independently investigate and implement solutions to technical issues - Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally Job Requirements: - IT support ticketing system experience highly valued - User administration and bug fixing in a client-server environment - ITSM experience - Proven knowledge of server management and administration - Comptia A+ experience - Microsoft Office 365 experience - Foundational knowledge in MS Windows 10 - Basic Network Troubleshooting experience highly desired - Experience installing and configuring operating systems, networked and local printers, and business applications - Basic networking concepts - Ability to recognize, evaluate, and resolve problems effectively Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE s Most Admired Companies list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888. . or visit to apply for this job now or find out more about other job opportunities. All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .