Desktop Support II

Employer
Robert Half
Location
Ellicott City, MD
Posted
Nov 19, 2020
Closes
Nov 24, 2020
Ref
1435103522
Hours
Full Time
Ref ID: 02000- 857 Classification: Desktop Support II Compensation: $20.00 to $25.00 hourly Immediate opening for a Desktop Support II Technician with one of our clients in Elkridge, MD. This is an exciting opportunity to join a growing team and organization with modern, cutting-edge technology. The Desktop Support II Technician will work with a team of Tier I and II technicians following the direction and guidance of a senior staff member and/or technical lead. Customer service and people skills are paramount, but the Desktop Support Analyst II will need to be comfortable working with desktops/laptops, mobile device hardware, and software applications like Office 365. Our client's environment supports Windows 10 and MacOS X at the desktop, as well as a variety of server platforms and enterprise hardware. Job Requirements: - 2+ years of experience in a Tier II support role - Experience with support ticket management and tracking (Freshservice or ServiceNow) - Experience supporting Windows 10 - Experience with Office 365 - Experience supporting remote users using RDP or other remote tools - Experience creating users, groups, and assigning permissions in Active Directory - Experience with Mobile Device Management (Intune) - Network fundamentals (laptop connectivity, VPN, printing) Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE s Most Admired Companies list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888. . or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities. All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .