Tier 1 Help Desk Technician

ECS Federal, LLC
Washington, DC
Nov 18, 2020
Nov 24, 2020
Full Time
ECS is seeking a Tier 1 Help Desk Technician to work in our Washington DC (Zip code 20024) office. Job Description: As a Desktop Support Specialist, you will interface with customers using various enterprise applications, desktop and server applications and hardware, including COTS and custom developed applications. This includes troubleshooting, triage, assignment, dispatch, remote support, and response to include support delivered at the customer's location. You will be responsible for answering, documenting, analyzing, tracking, and responding to requests for assistance in support of a range of users and systems. You will be expected to provide exemplary customer service to your customers. You will be responsible for documentation and tracking of requests within our ticketing system. The hours for this position are 7:00 AM to 3:00 PM Monday through Friday. Required Skills: US Citizen and must be able to go through a basic background check. At least 2 years of experience in a Tier 1 Desktop Services role MCSE, MCSA, CCNA or CCSE certification Effective written communication skills are imperative Proven exemplary customer service experience, preferably with letters of recommendation and/or commendation Experience working directly with customers Proven ability to work in a team environment, especially with diverse technologies and user groups Experience with ServiceNow, Remedy, or comparable Information Technology Service Management (ITSM) ticketing systems. Ability to analyze, evaluate and solve problems of a difficult process or technical nature with strong interpersonal and troubleshooting skills ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans. ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.