Job Title: Customer Service Manager - Food LionJob Location:Primary Purpose:Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.Duties and Responsibilities:* Manage the Front End, including hiring, training, and developing associates* Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports* Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy* Support the achievement of budgeted financial and operating results* Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers* Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations* Control store expenses through proper ordering, care for supplies and equipment* Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems* Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained* Ensure Front End schedules are written to provide extraordinary customer service at all times* Maintain all register and Front End equipment and place service calls in an efficient manner which doesn't stall the execution of delivering a fast and easy check out experience* Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions* Monitor shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses* Ensure proper control of all store funds and company assets* Observe and correct all unsafe conditions that could cause associate or customer accidents* Record and report all associate and customer accidents in accordance with established Food Lion procedures* Ensures compliance with local, state and federal regulations* Adheres to all company guidelines, policies and standard practices* Maintains security standards* Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses* Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales* Performs all other duties as assigned Requirements Qualifications:* A high school graduate or equivalent preferred* Ability to lead and manage a team* Strong understanding of store operations and merchandising techniques preferred* Excellent interpersonal, organizational, communication and customer service skills* Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances* Ability and willingness to learn multiple tasks and technical requirements of the job* Ability to use technical information to solve problems* Must meet minimum age requirements to perform specific job functions* Must be able to meet the physical requirements of the position, with or without reasonable accommodations* Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditationPhysical Requirements:* Ability to use computers and other communication systems required to perform job functions* Ability to use hand held computers for orders, mark downs, scan outs, and inventory* Stand 100% of the time, frequently walking short distances* Ability to push or pull up to 2000 pounds using a pallet jack or float* Perform repetitive hand and arm motions* Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion* Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners* Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level* Meet established volume activity standards for the position* Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time* Have sufficient visual ability to check invoices, dates, and other written documentsApply On-line