Veterans Service Representative (Rating)

Baltimore, Maryland
Nov 21, 2020
Nov 27, 2020
Full Time


The Veterans Service Representative (VSR) works as an employee in the Veterans Service Center (VSC) or Pension Management Center (PMC). The VSR explains benefit programs and entitlement criteria, analyzes claims materials, identifies issues, gathers relevant evidence, conducts interviews, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.
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The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims material, identifies issues, gathers relevant evidence, conducts interviews to adjudicate claims and inputs data necessary to generate the award and notification letter to the veteran describing the decision. Specifically, the VSR will:
  • Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship
  • Request examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries
  • Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process
  • May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs
  • Prepare and release correspondence for use by other federal, state and local agencies
  • Utilize various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.
  • Notify the VSR and/or claimant of the rating decision to include the basis and reasoning.
  • Analyze claim evidence by applying VA's Schedule for Rating Disabilities and other applicable guidelines to determine final rating decisions (Rating Schedules) for claims.
  • Communicate with a variety of VA employees to obtain or clarify information relating to benefit claims.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Full time, Monday through Friday
Compressed/Flexible: Available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: Veterans Service Representative, 02104A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation


To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/26/2020.

TIME-IN-GRADE REQUIREMENT : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
  • For a GS-09 position you must have served 52 weeks at the GS-07 level.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below:

GS-09 Grade Level:
  • Specialized Experience: You must have one year of specialized experience equivalent to the GS-07 level or higher. Specialized experience is defined as experience which required interpretation of legal and medical documentation to determine claimant's eligibility for services and benefits programs. Examples of specialized experience include:
    • Determining the eligibility for Federal or State-administered benefits, such as: disability, education, housing, medical, and/or veterans' benefits;
    • Interpreting and applying Federal and State laws, including case law, existing statutes and procedures, and precedent rulings, to process claims pertaining to a service program;
    • Gathering and requesting evidence to build service program case files, respond to claimant inquires, and identify errors, inconsistencies, or omissions;
    • Explaining Federal or State claims decisions to claimants, special interest groups, dependents, and/or representatives in an effort to gain acceptance of the determination.; OR
  • Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:
    • A master's or equivalent graduate degree in an accredited or pre-accredited college or university; or
    • 2 full years of progressively higher level graduate education leading to such a degree; or possession of a LL.B. or J.D degree, if related. Graduate level education must demonstrate the competencies necessary to do the work of the position.

Combining Education & Experience : If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information .
Volunteer Experience : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements :The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.


Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be rated on the following competencies based on your application for this position:
  • REASONING: Identifies regulations, laws, rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
  • CUSTOMER SERVICE: Works with customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • DECISION MAKING: Makes sound, well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations in order to assist customers and meet organizational goals.
  • SELF MANAGEMENT: Displays a high level of initiative, effort and commitment towards completing assignments in a timely manner; works independently with minimal supervision; is motivated to achieve; sets well-defined and realistic goals that are in alignment with organizational goals and objectives.
  • ORAL COMMUNICATION: Expresses information (facts, decisions, and ideas) to individuals or groups clearly and concise, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); listens to others; asks questions and gains or shares information related to the claims review process.
  • COMPUTER SKILLS: Uses computers, software applications, databases, and automated systems to accomplish work. This includes tasks such as entering, sorting and retrieving data; analyzing data; researching information; monitoring work; and preparing correspondence and reports.
  • WRITTEN COMMUNICATION: Prepares written correspondence to customers and co-workers via email, letters, reports, etc. using correct grammar, spelling, punctuation, and style; communicates information in a succinct and organized manner; provides information that is appropriate for the purpose and the intended audience.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete application package to include the documents detailed below. Your resume and supporting documentation will be verified; errors, omissions, or failure to submit the documents as specified will affect your rating or result in loss of consideration for employment.
  • Resume detailing specialized experience and competencies as they relate to this position.
    • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
  • Your most recent NON-AWARD SF-50 . The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
  • Your SF-50 reflecting when you entered your highest grade (e.g. Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
  • Transcript if you are using education to qualify.
  • Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

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