Deputy Chief (Court Services Office)

2 days left

Washington, D.C
Nov 21, 2020
Nov 29, 2020
Executive, Chief
Full Time


This position is designated as confidential or policy-determining under the Administrative Office (AO) Personnel Act, Section 3(a)(5)(B) and, as such, is not covered by the AO's personnel regulations developed under the AO Personnel Act of 1990.
Learn more about this agency


The Deputy Chief reports to the Chief, Court Services Office. This position acts as back-up to the Chief and provides day-to-day oversight, assistance, support, and coordination of a wide variety of court services, to include, but not limited to: support for court executives, bankruptcy administrators, Central Violations Bureau (CVB) policy and program, Electronic Public Access (EPA) policy and program, records management, library and legal research services, Court Administration and Case Management (CACM) Committee support, support for the Interpreter and Court Reporter programs, and support for relevant peer advisory and working groups, liaison between the courts and the technical staff working on CM/ECF and NextGen.

The incumbent serves as an expert on appellate court units, bankruptcy clerks, and district clerks operations with responsibility for evaluating the effectiveness of nationwide court administration programs, supporting the development of new programs, and assisting in the implementation of national policy; provides program management, technical and user support services associated with EPA, and the judiciary's records management program.

Under the direction of the Chief, the duties of this position include, but are not limited to:
  • Providing expert day-to-day direction and guidance to office staff in support of appellate court units, bankruptcy clerks, and district clerks operations. This includes coordination, assistance, and support to court unit executives and programs and bankruptcy administrators, CVB policy and program, EPA policy and program, CM/ECF and NextGen implementation policies, records management, library and legal research services, CACM Committee support, and support for relevant peer advisory and working groups.
  • Providing the highest level of customer support and service with responsibility for identifying and resolving customer issues, participating in the development and delivery of a full range of customer services that address changes in customers' requirements, exploring ways to enhance the level of support and services provided, and staying abreast of customers' current and long-range mission requirements.
  • Serving on or leading the efforts of various committees, meetings, workgroups, and process action teams, and preparing and presenting, orally and in writing, technical and non-technical briefings and documents, to include agenda items and recommendations to Judicial Conference committees, and to all levels of management and staff on a variety of court services program projects and/or issues.
  • Interpreting court and judiciary staff inquiries/questions and developing the methodology to provide answers to the questions by providing interpretation, analysis, advice, and recommendations on legal policies, statutes, and procedures; and collaborating with internal and external stakeholders.
  • Managing and directing the court services program budget, personnel, procurement, policy, and other resource requirements.
  • Assigning work and making decisions on work matters presented by program supervisors and staff with responsibility for ensuring the development and implementation of accurate, complete, and timely program work, products, and services that align with mission requirements.
  • Attending and participating in meetings conducted by and on behalf of the Chief.
  • Establishing priorities, identifying solutions, developing short- and long-term program and project milestones and timelines, reviewing all correspondence to ensure the highest quality written product, and ensuring deadlines are met.

  • Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    Promotion Potential


    Conditions of Employment

  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
  • All new AO employees will be required to complete a FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • All new AO employees must identify a financial institution for direct deposit of pay before appointment.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  • If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
  • Relocation expenses may be provided, but only if authorized by the Director of the AO.

  • Qualifications

    Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Specialized Experience: Applicants must have at least one year (52 weeks) of specialized experience equivalent to the GS-15/JSP-15/CL 31/PB 2F level which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience providing day-to-day oversight, assistance, support, and coordination of a wide variety of court services.

    Mandator y Technical Qualifications : Applicants seeking this AOES position must have experience that demonstrates the following:
  • Excellent networking skills, understand and participate in collaboration with others, and be able to establish and maintain broad contacts throughout the organization.
  • Ability to be sensitive to dealing with individuals from a wide variety of backgrounds and cultures. Must be open, objective, and must seek to understand issues from multiple perspectives. Innovative in developing options that are responsive to differing needs.
  • Reputation for integrity and for dealing fairly, effectively and in a timely fashion with all constituents.
  • Excellent judgement in balancing the needs for confidentiality with the needs for sharing information with those required to act.

  • Additional Assessment : Applicants who meet the specialized experience requirements also will be assessed on the Executive Core Qualifications (ECQ). A narrative response for each Executive Core Qualification is Mandatory. A space will be provided in the online assessment questionnaire. Exception : Applicants currently serving under a career Senior Executive Service (SES) appointment, eligible for reinstatement into SES, or have successfully completed a SES Candidate Development Program (CDP) approved by OPM are not required to submit a narrative response for the Executive Core Qualifications (ECQ).

    Executive Core Qualifications (ECQs) : A narrative response for each of the following qualifications is mandatory.

    1. Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Leadership Competencies: Creativity & Innovation. External Awareness, Flexibility, Resilience, Strategic Thinking, Vision.

    2. Leading People: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building.

    3. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility.

    4. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. Leadership Competencies: Financial Management, Human Capital Management, Technology Management.

    5. Building Coalitions / Communication: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating.


    Educational requirements are not applicable to this position however, a master's degree or Juris Doctorate (J.D.) are preferred.

    Additional information

    The AO is an Equal Opportunity Employer.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

    You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    For this job announcement the following documents and/or information are required:
    • Resume - Any written format you choose to describe your job-related qualifications.
    • Citizenship - Include country of citizenship on resume.
    • Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
    • Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    Similar jobs