Director, Service Delivery Staff

4 days left

Employer
USAJobs
Location
District of Columbia, D.C
Posted
Nov 21, 2020
Closes
Nov 29, 2020
Function
Executive, Director
Hours
Full Time
Duties

Summary

The Office of the Chief Information Officer (OCIO) is charged with driving information and
technology (IT) solutions at the pace of American innovation. The Director of Service Delivery
Staff (SDS) has an essential role in this mission by managing and overseeing the IT needs of
both enterprise-wide services and the Justice Management Division (JMD). In this role, the
Director of SDS will enable the transformation to an advanced and modernized information
technology environment at DOJ.
Learn more about this agency

Responsibilities

As Director, Service Delivery Staff, The Incumbent is responsible for the acquisition, development, deployment, operations, and maintenance of Department IT as well as delivery of high quality, customer-centric
services to ensure the success of the DOJ and its component organizations. Other responsibilities include but are not limited to:

-Leading the Services Delivery Staff, a diverse workforce of over 300 technical personnel including government and contractor employees. The Director is responsible for managing this staff and associated budget.

-Developing, championing, validating, and transitioning IT approaches, delivering an agile systems engineering framework for innovative IT services, and ensuring interoperability and integration of all IT services and systems through DOJ-wide engineering
Requirements activities and processes.

-Overseeing the 24/7 responsiveness to critical system outages or service interruptions of mission essential functions.

-Responsible for adherence of systems to Federal and DOJ standards for security, audit,
and continuity of service functions.

-Providing leadership and expertise in IT strategy, ideation, system design, planning, sourcing, integration and performance evaluation for DOJ enterprise IT services. This includes the implementation of new and performance evaluation for DOJ enterprise IT Services, the implementation of new services or major changes to existing services.

-Ensuring that all major technical investments are executed according to a sound and strategically prioritized technical framework.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
Yes

Promotion Potential
00

Requirements

Conditions of Employment


  • You must be a U.S. citizen to qualify for this position.
  • You must submit to a drug test and receive a negative drug test result before you can be appointed into this position.
  • This a resume-only application. Your resume must not exceed seven (7) pages addressing the Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs).
  • You will need to successfully complete a background security investigation before you can be appointed into this position. Entrance on duty is contingent upon preliminary completion of a security clearance.
  • Veterans' preference is not applicable to the Senior Executive Service.
  • You must meet all minimum qualifications to be considered eligible.
  • Only experience obtained by closing date of this announcement will be considered.
  • This position requires a Top Secret/SCI Clearance -- (Candidate must be able to obtain the required security clearance).
  • Telework Eligibility is Ad-Hoc/Situational Only.
As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Mandatory Technical Qualifications and Executive Core Qualifications.

Copies of the Office of Personnel Management's "Guide to Senior Executive Service Qualifications" may be obtained via the Internet at http://www.opm.gov/ses/references/GuidetoSESQuals_2012.pdf .

Please see Application Procedures for specific instructions.

Qualifications

The application process used to recruit for this position is RESUME-ONLY. Applicants must address the Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs) within their resume. Resumes may not exceed seven (7) pages.

We recommend that your resume emphasize 1) your level of responsibilities; 2) the scope and complexity of programs managed; and 3) program accomplishments, including the results of your actions. You will be evaluated to determine if you meet the minimum qualifications required of the position and on the extent your application demonstrates that you possess the knowledge, skills, and abilities required of the Director, Service Delivery Staff. Please be sure to give concrete examples of your experience and demonstrate the scope of the knowledge you possess.

YOU WILL BE EVALUATED ON ALL OF THE FOLLOWING MANDATORY TECHNICAL QUALIFICATIONS (MTQ): Your responses to the MTQs should be addressed separately, not to exceed six pages.

MTQ 1. Demonstrated technical knowledge of and experience with key aspects and issues of centralized, distributed, and cloud-based business systems, agile and dev-ops software
engineering patterns, networks and telecommunications infrastructure solutions, enterprise systems integration, and IT security.

MTQ 2. Demonstrated ability to manage, lead, and maintain customer engagement and
consensus across large, complex multi-component IT programs by applying experience and
expert knowledge of enterprise-wide IT operations, lifecycle management, customer care, risk management, and compliance.

MTQ 3. Demonstrated experience in managing a large, diverse, and multi-functional technical organization, which includes both government employees and a large contractor workforce, to create large-scale and complex IT transformations.

IN ADDITION, YOUR RESUME MUST CLEARLY DOCUMENT AND DEMONSTRATE THE FOLLOWING EXECUTIVE CORE QUALIFICATIONS (ECQs) EVIDENCE WITHIN YOUR RESUME NOT TO EXCEED SEVEN PAGES. PAGES EXCEEDING SEVEN (7) PAGES WILL NOT BE CONSIDERED:

ECQ1 - LEADING CHANGE. This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

ECQ2 - LEADING PEOPLE. This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ3 - RESULTS DRIVEN. This core qualification involves the ability to meet organizational goals. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ4 - BUSINESS ACUMEN. This core qualification involves the ability to manage human, financial, and information resources strategically.

ECQ5 - BUILDING COALITIONS. This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Additional information on the Executive Core Qualifications can be found at http://www.opm.gov/ses/recruitment/ecq.asp .

Please refer to OPM's Guide to the Senior Executive Service Qualifications for more detailed information.

THE EXECUTIVE CORE QUALIFICATIONS (ECQs): OPM is required by law to review the executive qualifications of each new appointee to the Senior Executive Service (SES) prior to appointment if the selectee is not a current or former career Senior Executive employee (Title V). These candidates must submit a written statement addressing the five (5) Executive Core Qualifications (ECQs) listed above for approval by the Office of Personnel Management (OPM) before appointment. In addition, individuals entering the Senior Executive Service for the first time are subject to a one-year probationary period. Applicants who have completed the Candidate Development Program (CDP) and have had their ECQs certified by OPM must provide a copy of their certificate as part of their application.

Education

Additional information

DOJ offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. This link provides an overview of the benefits currently offered to Federal employees: https://help.usajobs.gov/index.php/Pay_and_Benefits .

The Executive Core Qualifications (ECQs) of the selectee who is not a current or former career Senior Executive employee (Title V) must be approved by the Office of Personnel Management (OPM) before appointment. In addition, individuals entering the Senior Executive Service for the first time are subject to a one-year probationary period. Applicants who have completed the Candidate Development Program (CDP) and have had their ECQs certified by OPM must provide a copy of their certificate as part of their application.

EEO Policy Statement: The Department of Justice does not discriminate in employment on the basis of race, color, religion, national origin, sex, gender identity, age, disability (physical or mental), genetic information, status as a parent, sexual orientation, marital status, political affiliation, or any other impermissible factor. The complete DOJ EEO Statement/Policy is found at: http://www.justice.gov/jmd/eeos/08-eeo-policy.pdf .

Reasonable Accommodation
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Legal and Regulatory Guidance
  • Social Security Number - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you. Failure to provide your Social Security Number on your application materials will result in your application not being processed.
  • Privacy Act - Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under Title 5 U.S.C. 3302 and 3361.
  • Signature - Before you are hired, you will be required to sign and certify the accuracy of the information in your application.
  • False Statements - If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be subject to fine, imprisonment, or other disciplinary action.
  • Selective Service - If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants must address the Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs) within their resume. Your resume must not exceed seven (7) pages.

Please see Application Procedures for specific instructions. The resume should demonstrate the necessary level of management skills, characteristics, qualities, specialized knowledge, and technical competence that would indicate successful performance in the SES. This evidence must include clear and concise examples that emphasize the applicant's level of responsibilities, scope, and complexity of programs managed, program accomplishments, policy initiatives, and level of contacts.

Background checks and security clearance

Security clearance
Sensitive Compartmented Information

Drug test required
Yes

Position sensitivity and risk
Critical-Sensitive (CS)/High Risk

Trust determination process
Credentialing , Suitability/Fitness , National security

Required Documents

Applicants who fail to submit all information and documents (i.e., resume, and other documents as applicable) WILL NOT receive consideration for this position.

If you are a current career member of the SES, or are eligible for reinstatement in to the SES, or have completed an SES Candidate Development Program and obtained Office of Personnel Management Qualifications Review Board certification, you can apply to be considered non competitively.

To be considered non-competitively, you must submit your resume only, and other documents, as applicable. You must submit your application so that it will be received by 11:59 p.m. (EST) on the closing date of the announcement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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