Director of Operations for Strategic Communication

2 days left

Washington, D.C
Nov 21, 2020
Nov 29, 2020
Executive, Director
Full Time


As a Director of Operations for Strategic Communication, you will​ serve as a Division Director for the "business team" and will supervise experts in the visual information, digital, and resource management program areas

Location of position: GSA, Office of Strategic Communication, 1800 F Street, NW, Washington, DC

The Office of Strategic Communication is responsible for using communication to help the agency achieve its mission and business goals.

Learn more about this agency


Participates in directing, coordinating, and supervising of various staff through the supervision of the division by advising, guiding, and working closely with branch chiefs in the planning and accomplishment of assigned programs. Coordinates the staffing of the program, selects key staff members and promotes the training and development of the staff. Plans work to be accomplished by staff and resolves issues related to performance. Assumes full authority and responsibility for the management of the program in the absence of the Associate Administrator; including facilitating the day-to-day operations of the organization by resolving a myriad of problems and difficulties that constantly arise in the management of a comprehensive mission, encompassing the activities and responsibilities of multiple divisions. Serves as a principal advisor to the Associate Administrator and provides input and recommendations concerning operations, significant trends, recurring problems, and similar management concerns, as well as provide feedback on a wide range of complex communications and operational issues, including providing administrative and technical direction on national communication and public affairs, and related activities. Ensures Office of Strategic Communication utilizes strong business operations and principles that maximize use of resources and achieves compliance with all rules, regulations and standards. Assesses and improves program effectiveness and/or complex management processes, projects, and systems, including reviewing specific goals and objectives; monitoring the sequences and timing of key program events and milestones; and evaluating overall program accomplishment and significant contributions in terms of program goals.

Travel Required

Occasional travel - Occasional travel may be required for meetings/training.

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Meet time-in-grade within 30 days of the closing date, if applicable
  • Register with the Selective Service if you are a male born after 12/31/1959
  • Direct Deposit of salary check to financial organization required.

If selected, you must meet the following conditions:
  • Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
  • Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position
  • Serve a one year supervisory or managerial probationary period, if required.


For each job on your resume, provide:
  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here .

The GS-15 salary range starts at $142,701.00 per year.

To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service. Specialized experience is experience managing the development of audiovisual and digital graphic communications for the purpose of supporting significant programs and/or activities; utilizing a wide range of communication techniques to plan, develop, coordinate and implement comprehensive communications programs that involve visual communications; and, experience in communication methodologies, broadcast writing, production skills and development of digital graphics materials.


Additional information

Bargaining Unit status: Not applicable

Relocation-related expenses are not approved and will be your responsibility.

Travel expenses associated with interviews may be approved. Determinations will be made on a case-by-case basis.

We are currently filling one vacancy, but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area, as needed; through other means; or not at all.

This is not a full-time telework position. The selectee will be expected to report to the duty location stated in this announcement.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
  • Skill in performance management, strategic planning, and organizational change.
  • Ability to apply leadership and/or supervision skills
  • Skill in applying qualitative and quantitative analytical methods to draw conclusions and make findings and recommendations.
  • Ability to apply business and industry policies and processes related to long-term management challenges.
  • Skill in written communications
    5a. Skill in oral communications
    5b. Ability to apply interpersonal skills
    5c. Ability to apply knowledge of organizational programs, projects, and business lines in order to publicize and promote programs.
  • Skill in utilizing a wide range of communications concepts, methods, principles, and practices
    6a. Skill in applying established business management, concepts, principles, and practices.
    6b. Skill in applying project management, project financial planning and analysis.

  • Additional assessments may be used, and, if so, you will be provided with further instructions.

    If you are eligible under GSA's Career Transition Assistance Plan (CTAP) , you must receive a score of 85 or higher to receive priority.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Position sensitivity and risk
    Moderate Risk (MR)

    Trust determination process
    Credentialing , Suitability/Fitness

    Required Documents

    ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

    GSA OIG Employees: Submit latest SF 50 (other than award SF 50)

    If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

    Current or Former Political Appointees: Submit SF-50.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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