Duties

Summary

About the Position:

This position is located at the Mark Center Building in Alexandria, VA. The Mark Center is the new location for the Washington Headquarters Services of the United States Department of Defense and a number of other DoD agencies.

A recruitment incentive may be authorized.

Learn more about this agency

Responsibilities

• Maintain automated interfaces between Defense Civilian Personnel Data System (DCPDS) and Defense Civilian Pay System (DCPS), Office of Personnel Management (OPM) Central Personnel Data File (CPDF), and Defense Manpower Data Center (DMDC).
• Monitor reports from the service provider on a variety of data such as time-to-fill, pay actions and corrections, timeliness of benefit information and processing.
• Represent the Human Resources Division with both IT and Communications staff to create/maintain/update the human resources internet/intranet website.
• Act as escalation point for all requests and incidents.
• Train, coach and mentor Service Desk Specialists.
• Determine whether issues are isolated instances or systemic problems, and addresses improvement opportunities with the service provider or HR personnel.
• Analyze agency proposed naming convention/structure associated with organizational changes and the impact the proposed structure may have on the retrieval of data from HR systems.

Travel Required

Not required

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.
• Proof of U.S. Citizenship required.
• Direct deposit of pay is required.
• Two year trial or probationary period may be required.
• Appointment subject to a suitability/fitness determination, as determined by a background investigation.
• You may be required to sign a transportation agreement.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

• Current Competitive Service Department of Defense Education Activity (DoDEA) Civilian Employee
• Current Permanent Department of Defense (DoD) Civilian Employee
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Specialized Experience for GS 11: One year of specialized experience which includes providing user support and/or training of computer Human Resources (HR) systems application, resolving operational problems of HR systems, and developing management information reports. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).
OR
Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: human resources management, industrial relations, public administration, political science, business administration, psychology, labor relations or education.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.

Specialized Experience for GS 12: One year of specialized experience which includes providing user support and/or training of computer Human Resources (HR) systems application, resolving operational problems of HR systems, utilizing quality control reports to analyze personnel data, and assuring uniform application of operational policies and procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).

Specialized Experience for GS 13: One year of specialized experience which includes assuring uniform application of operational policies and procedures, assessing the need for modifications of personnel management systems, maintaining automated interfaces between personnel data systems; such as, Defense Civilian Personnel Data System DCPDS, Defense Civilian Pay System (DCPS) and Defense Manpower Data Center (DMDC), utilizing quality control reports to analyze personnel data, and providing guidance on the operation of personnel management systems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone for the GS 12 and 13--no substitution of education for experience is permitted.

You will be evaluated on the basis of your level of competency in the following areas:

• HR Information Systems Application
• Manages and Organizes Information
• Partnering
• Personnel and Human Resources
• Technical Competence

Time in Grade Requirement for GS 11: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Time in Grade Requirement for GS 12: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Time in Grade Requirement for GS 13: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Additional information

• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Salary includes applicable locality pay or Local Market Supplement.
• Multiple positions may be filled from this announcement.
• Be advised that effective Jan. 1 2018, under the Tax Cuts and Jobs Act, most civilian employee relocation allowances became taxable. The Relocation Income Tax Allowance (RITA) reimburses eligible employees for the additional Federal, State, and local income taxes incurred as a result of receiving taxable travel income. RITA does not apply to new government employees or employees returning from an overseas assignment for the purpose of separation from Government service. For more information, visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction.html .
• If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .
• Management may select at any of the grade levels announced. This recruitment provides promotion opportunity to the target grade of the position without further competition when selectee is eligible and recommended by management. Duties described reflect the full performance GS-13 level. If not selected at the full performance level, duties will be performed in a developmental capacity under close supervision.
• As a Military Spouse Preference eligible, you must be determined best qualified at the full performance level to receive preference.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website. Additional information about the program is on OPM's Career Transition Resources website .

Background checks and security clearance

Security clearance
Secret

Drug test required
No

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process
Suitability/Fitness

Required Documents

The documents you are required to submit vary based on the authority you are using to apply (e.g. applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement). Please review the following link to see which documents you need to provide to prove your eligibility to apply: Proof of Eligibility .

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

• Your resume may be submitted in any format and must support the specialized experience described in this announcement.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
• For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application will be marked as incomplete and you will not receive consideration for this position.
• You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
• For additional information see: What to include in your resume.

2. Other supporting documents:

• Cover Letter, optional
• Most recent Performance Appraisal, if applicable
• Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
Transcripts: This position has an individual occupational requirement and/or allows for substitution of education for experience. You MUST submit a copy of your transcript with your application package or you will be rated ineligible.

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.