Associate, Client Service/Sales Support

UnitedHealth Group
Washington, DC
Nov 13, 2020
Nov 26, 2020
Full Time
Begin your career at UnitedHealth Group and you'll get an opportunity to do something extraordinary with your first job out of school: make a real difference. We have modest goals: Help millions of people live healthier lives. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations attract a certain type of person. Crazy talented. Brilliant. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 6 company. You'll find a world of career options fueled by your performance and limited only by imagination. Start here. Here's the idea. We built focused businesses, inside UnitedHealth Group, organized around one giant objective; make health care work better for everyone. Through our two business platforms, UnitedHealthcare and Optum, we work to improve the health care system and advance the health and well-being of individuals and communities so that they can enjoy better, fuller lives. For you, that means working on high performance teams against sophisticated challenges. It's a culture of optimism that's not like any place you've ever worked. Many incredible ideas in one incredible company. OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology, research and consulting services that enable better decisions and results. And we do it with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions, and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important. Associates play an integral role in our goal of "making the health system work better for everyone" by serving as the first point of contact for health care executives, whether they are current members or prospective clients. Associates either partner with our senior sales leaders to pursue new business relationships with health care executives within their suite of products and territory or they partner with senior service delivery leaders to deliver 5-star service to current clients so that we maintain long-term partnerships. Teamwork is central to our success, and as a result associates are positioned to develop working relationships with colleagues across other divisions within the Advisory Board, including Product Delivery, Marketing, Operations and Research. This allows associates to grow health care knowledge and professional skillsets while getting exposure to potential future career opportunities. Associates can also participate in the Early Careers Initiative (ECI), a program that helps early careerists SPARK growth in a set of well-rounded transferable skills, BUILD connections and relationships across the business, and ACCELERATE development and business impact through hands-on, meaningful work. Based on interview feedback and business need, your primary responsibilities will fall into either the Client Service or Sales Support category as listed below. This position is based in Washington, DC and is part of the Advisory Board, a subsidiary of UnitedHealth Group. Primary Responsibilities: Client Service Coordinate exceptional client interactions and meetings in support of senior client service leadersServe as the first point of contact for client requests and respond to inquiries in timely and efficient manner. Examples of requests include setting up client trainings on resources available through portfolio, providing access to research publications and website, and facilitating introductions to research staffEnsure a seamless new client onboarding processProduce detailed reports analyzing client utilization of products and services Sales Support Utilize cross-department relationships, research content, and market feedback to identify potential clients and develop an outreach strategyFollow up with and engage prospective clients by phone and emailSchedule in-person and virtual interactions between health care executives and our senior sales executives. Weekly and monthly sales goals are based on the number of interactions scheduled and the amount of sales pipeline they generate.Track efficacy of marketing/sales strategies and make recommendations for adjustmentMaintain Salesforce data integrity to track key performance metrics and client interactions You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: Bachelor's degree and/or currently pursuing a degree from an accredited college/university; coursework to obtain degree must be completed prior to start of employment. Degree must be awarded and verified within 6-8 weeks following the commencement date at your school.Must be eligible to work in the US without company sponsorship, now or in the future, for employment-based work authorization (F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered) F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not available for this position. Preferred Qualifications: Goal-orientation - takes initiative, shows individual accomplishment, results driven, proven ability to exceed expectationsStrong communication skills - ability to convey information clearly, concisely, and compellingly to busy health care executives (verbally or in writing) Poise, maturity, and resilience with internal and external audiencesAdaptability and critical thinking skillsProven experience managing multiple, competing priorities; demonstrated ability to accomplish tasks and activities efficiently and according to importanceSales, fundraising, and / or customer service experienceCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Associate, Client Service, Sales Support, Washington, DC, Early Careers