Director/Chief Operating Officer, Office of CARES Operations

District of Columbia, D.C
Nov 20, 2020
Nov 27, 2020
Executive, Director
Full Time


Position reports to the Assistant Secretary for Management and leads the 30-person Office of CARES Operations, which is responsible for administering Title IV of the CARES Act, including compliance, data and reporting, oversight administration, internal controls, and risk management for CARES programs totaling more than $200 billion, as well as asset management for a portfolio of over $30 billion of loans and direct payments to the airline and national security industries.

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Position reports to the Assistant Secretary for Management and leads the 30-person Office of CARES Operations, which is responsible for administering Title IV of the CARES Act, including compliance, data and reporting, oversight administration, internal controls, and risk management for CARES programs totaling more than $200 billion, as well as asset management for a portfolio of over $30 billion of loans and direct payments to the airline and national security industries.

The Director leads the operational, management, and administrative efforts of CARES Ops. These responsibilities include oversight of the budgeting, policies, programs, and compliance matters related to CARES Ops' functions.

CARES Ops is responsible for post-payment reporting, recipient compliance monitoring and response, asset management, data management and governance, oversight response and internal controls, and risk management under the Treasury portions of some CARES Act programs, including loans under section 4003 and payroll assistance under section 4112. CARES Ops also performs functions relating to the taxpayer protection notes and warrants issued by certain large CARES recipients, and engages with the custodian for financial reporting and asset management coordination. The office may also take responsibility for similar functions under other economic recovery legislation enacted to address the COVID-19 pandemic.

CARES Ops supports other Treasury policy and Management offices in delivering ongoing statutory reporting requirements related to CARES, as well as oversight and other reporting needs.

The work requires the ability to make effective operational decisions; determine efficient organizational structures; direct senior career staff effectively; provide guidance and leadership in the processes for the monitoring of grants, loans, and investments; use mature judgment in addressing personnel issues; and present briefings and policy recommendations to senior political leadership, including the ASM and Secretary.

The Director leads the office of CARES Operations and directs policy formulation and implementation regarding the management and disposition of CARES Act grants, loans, and investments made by the Department of the Treasury under CARES.
  • Serves as key executive officer of CARES Ops. On behalf of the ASM, the incumbent develops and manages CARES Ops' policies and programs.
  • Directly supervises a staff of approximately 30 personnel engaged in Reporting and Data Management, Compliance Monitoring and Asset Management, and Oversight and Risk Management.
  • Formulates and prescribes, in consultation with the ASM, the standards, methods, and practices that govern the program areas under the incumbent's direction, including identifying deficiencies in existing operations and policies.
  • Directs the CARES Ops organization to optimize use of resources to ensure that all requirements under its programs are met, and implements key CARES Ops policies, transactions, and related administrative decisions.
  • Manages the overall budget for CARES Ops.
  • Responsible for authorizing and approving, as necessary, travel, personnel actions, expenditures and other matters for CARES Ops.
  • Develops CARES Ops organizational structure and manages the divisions and offices in the organization, and is responsible for providing guidance, goals, and recommendations on performance of her/his direct reports within CARES Ops.
  • Monitors and coordinates compliance activities of divisions to remain abreast of compliance activity status and to identify trends.
  • Works with the appropriate Treasury officials to establish and evolve the structure of CARES Ops, including reporting systems, contracts management, and policies and procedures.

  • Travel Required

    Occasional travel - Some travel may be required.

    Supervisory status

    Promotion Potential


    Conditions of Employment

    • All groups of qualified individuals.
    • Initial appointments are required to serve a probationary period of 1 year.
    • Financial disclosure is required.
    • Must be able to obtain and maintain a Secret clearance.



    To meet the minimum qualifications for this position, candidates must possess specialized experience at a senior level which demonstrates ability to perform the duties described above; including progressively responsible supervisory or managerial experience demonstrating ability to manage people and resources. Candidates are strongly encouraged to address each Executive Core Qualifications (ECQ's) and Mandatory Technical Qualifications (MTQ's) separately. Candidates who choose not to address both the ECQ's and MTQ's separately will not be disqualified; but must ensure their resume addresses each sufficient for evaluation. Your responses and/or resume must demonstrate possession of these qualifications; typically acquired through education, experience or training, and reflect progressive development and achievement in managing the business operations of a large organization. Please provide examples that are clear, concise, and emphasize your level of responsibility, the scope and complexity of programs managed, program accomplishments, policy initiatives undertaken, and level of contacts. All qualified candidates will be evaluated on the relevance of their experience, education, training, self-development, honors, awards, and outside activities.

    EXECUTIVE CORE QUALIFICATIONS (ECQs): The ECQs describe the leadership skills needed to succeed in the Senior Executive Service (SES) and are in addition to the specific mandatory technical qualifications listed below. Additional information on the Executive Core Qualifications is available at ECQs . Your response must be limited to two pages for each ECQ.

    ECQ 1 - Leading Change - The ability to bring about strategic change, both within and outside the organization to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision.

    ECQ 2 - Leading People - The ability to lead people toward meeting the organization's vision, mission and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Competencies: conflict management, leveraging diversity, developing others, team building.

    ECQ 3 - Results Driven - The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility.

    ECQ 4 - Business Acumen - The ability to manage human, financial, and information resources strategically. Competencies: financial management, human capital management, technology management.

    ECQ 5 - Building Coalitions - The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Competencies: Partnering, political savvy, influencing/negotiating.

    MANDATORY TECHNICAL QUALIFICATIONS (MTQs): The MTQs describe the necessary technical knowledge, skills, and competencies needed to successfully perform the duties of this position. Experience must have been at a sufficiently high level of difficulty to show clearly that the candidate possesses the required professional and technical qualifications and core qualification set forth below. Your response must be limited to two pages for each MTQ.

    MTQ 1-Demonstrated success leading or standing up the operations of a small organization that oversees a corporate loan or federal grant management portfolio (including asset management, compliance, reporting/analysis and data management).

    MTQ 2-Experience working and collaborating successfully with senior leaders within a complex and time constrained environment. This includes the ability to work with a wide variety of people, and gain buy-in at cross-organizational levels towards a common goal.

    Please upload your responses to the ECQs and MTQs in the document section if addressing separately.


    Additional information

    EEO Policy Statement: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor.
    Reasonable Accommodation: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Legal and Regulatory Guidance.
    Privacy Act: Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under Title 5 U.S.C. 3302 and 3361.
    Signature: Before you are hired, you will be required to sign and certify the accuracy of the information in your application. False Statements - If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be subject to fine, imprisonment, or other disciplinary action.
    Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. The materials you send with your application will not be returned. Send only those materials needed to evaluate your application. Please do not place your application in a notebook or binder. For further information pertaining to the SES, applicants are encourage to visit: SES
    Financial Disclosure: All employees of the Federal Government are subject to the conflict of interest statutes and regulations, including the Standards of Ethical Conduct. Upon hire, and on an annual basis thereafter, the incumbent of this position will be required to file a public financial disclosure report. The incumbent may be prohibited from holding certain financial interests.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application will be evaluated on the basis of your resume and narrative statements reflecting the quality and extent of your total accomplishments, experience and education as they relate to the technical and executive qualifications described above. While you are NOT required to provide a narrative statement addressing the Technical Qualifications, candidates are strongly encouraged to address each Technical Qualification in separate statements. Candidates who choose not to address the technical qualifications separately will not be automatically disqualified. Candidates are NOT required to provide narrative response statements to address the Executive Core Qualifications when applying for this vacancy. However, the selectee will be required to address the ECQs before being appointed. Additional information on the Executive Core Qualifications is available.
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    Background checks and security clearance

    Security clearance

    Drug test required

    Position sensitivity and risk
    Noncritical-Sensitive (NCS)/Moderate Risk

    Trust determination process
    National security

    Required Documents

    If you are a current, retired or former Federal employee, please provide a copy of your most recent SF-50, Notification of Personnel Action, to verify your status. If you have successfully completed the SES Candidate Development Program (CDP) please provide a copy of your certificate. These documents may be required during the recruitment process.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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