Director, Case Management

Employer
USAJobs
Location
Washington, D.C
Posted
Nov 20, 2020
Closes
Nov 27, 2020
Function
Executive, Director
Hours
Full Time
Duties

Summary

This position is located in the U.S. Department of Labor (DOL), Office of the Assistant Secretary for Administration and Management (OASAM), Office of the Chief Information Officer (OCIO).

Learn more about this agency

Responsibilities

The incumbent serves as the Director, Case Management for the U.S. Department of Labor. The incumbent will work directly with the Director of Business Application Services (another SES) in the OCIO, on implementing case management as a program, policy, and strategy.

The Director, Case Management serves as the principal advisor to the OCIO and DOL Executives on case management responsibilities and participates in IT governance efforts. This incumbent is a subject matter expert with case management platforms and applications and will serve as the Department's spokesperson on pertinent case management matters, such as: Application Modernization, Platform Development, Security, and overall alignment with Department-wide IT policy.

The Director, Case Management is also responsible for establishing and implementing DOL IT case management application operational metrics that support customer satisfaction and overall execution. Metrics will include peak season processing for key case management applications, concurrent user threshold, timely application event log management, and average end-to-end business processing time. The incumbent will also oversee the DOL IT case management workforce of approximately 56 staff and two subordinate supervisors.

Travel Required

Occasional travel - Less than 25% of travel may be required.

Supervisory status
Yes

Promotion Potential
00

Requirements

Conditions of Employment

  • Must meet Mandatory Technical and Executive Core Qualifications.
  • Subject to financial disclosure requirements.
  • U.S. Citizenship.
  • Requires a probationary period if the requirement has not been met.


You must have one year of specialized experience at a level close to the work of this job that has given you the particular subject-matter knowledge, skills, and abilities required to successfully perform. Typically, we would find this experience in work within the field or a field that is closely related. You must demonstrate possession of specialized experience in the described duties.

Qualifications

To qualify for this position, all applicants must write a narrative in the spaces provided detailing accomplishments that would satisfy each of the Executive Core Qualifications (ECQ) and Mandatory Technical Qualifications (MTQ). You must address each ECQ and MTQ separately. If you fail to do so, your application will be rated ineligible.

EXECUTIVE CORE QUALIFICATIONS: In writing your responses to the ECQs, your narrative must address each ECQ separately in the spaces provided. Each ECQ should contain at least two examples describing your experiences and accomplishments/results. Responses to ECQs must not exceed 10 pages. It is recommended that applicants draft their ECQs in a Word document first, then cut and paste into the spaces provided following each ECQ to ensure length requirements. For additional guidance, applicants may visit the Office of Personnel Management's Guide to Senior Executive Qualifications . Applicants are encouraged to follow the Challenge, Context, Action, and Result model outlined in the guide.

1. Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

2. Leading People: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

3. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

4. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically.

5. Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

MANDATORY TECHNICAL QUALIFICATIONS: In writing your narrative responses to the MTQs, please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled, etc. APPLICANTS SHOULD LIMIT THEIR RESPONSES TO ONE (1) SINGLE SPACED PAGE PER EACH MTQ WITH THE FONT SIZE NO SMALLER THAN POINT 12. It is recommended that applicants draft their MTQs in a Word document first, then cut and paste into the spaces provided following each MTQ to ensure length requirements.

1. Demonstrated expertise and skill in planning, development and oversight of enterprise-wide strategies, plans, service (including shared service) delivery, system and infrastructure consolidation programs for large, diverse organizations and experience doing so in consultation with various stakeholders and constituencies requiring management of strategic and sometimes competing objectives.

2. Demonstrated ability to conceptualize, design, develop, implement, evaluate, and manage state-of-the-art mission application in complex organizations and within scheduled timeframes.

3. Demonstrated ability to define and execute a COTS based application modernization strategy.

Education

Additional information

DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.

Refer to these links for more information: GENERAL INFORMATION , ADDITIONAL DOCUMENTATION , FORMER FEDERAL EMPLOYEES

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on your experience and your responses to the Executive Core Qualifications (ECQs) and the Mandatory Technical Qualifications (MTQs). It is essential that your resume provide sufficient information to substantiate your responses in the self-assessment vacancy questions. If your responses are not adequately substantiated by your resume, your application will be rated ineligible.

Current/Former Career SES or SES Candidate Development graduates who have been certified by OPM must provide a narrative response to address each of the MTQ's, but need not address the ECQs. In order to successfully complete the online application process you must input the term, "noncompetitive eligible" in the text boxes for each of the ECQs. You must submit a Standard Form 50 that documents your SES Career appointment or a copy of your OPM approved SES Candidate Development Program certificate.

To preview questions please click here .

Background checks and security clearance

Security clearance
Secret

Drug test required
No

Required Documents

In addition to responding to the ECQs and MTQs, all applicants must provide a resume. Also, applicants should provide the following documents, if applicable:

1. SF-50 documentation of career SES appointment or other Federal appointment.

2. Certificate of completion of OPM certified SES candidate program.

3. Copy of most recent performance appraisal (optional).

Failure to provide all of the required information as stated in the vacancy announcement may result in an ineligible rating or may affect the overall rating.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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