Customer Service Representative - Life Insurance

Arlington, VA
45K - 50K
Nov 18, 2020
Dec 04, 2020
Customer Service
Full Time
A non-profit life insurance organization located in Arlington is seeking a energetic and smart individual to support the Customer Service Team. This is a great opportunity for an individual to showcase his/her strong customer service skills while helping members with their needs. The hours are 9:30am-6pm Monday-Friday and it is NOT metro accessible. They have free parking. Responsibilities include:
  • Resolve issues and inquiries about their existing policies via phone, e-mail, regular mail and/or in person.
  • Provide excellent customer service in a timely, professional, and courteous manner.
  • Document all interactions and member feedback in the Customer Relationship Management ("CRM") system.
  • Maintain in-depth knowledge of operations of the life cycle of Life and Annuity products to include Billing and Collections, Distributions, and In-force processes.
  • Counsel members to attempt to conserve policies that are in danger of lapse or termination.
  • Maintain a thorough understanding and knowledge of all products and services provided to Members.
  • Strengthen the relationship between the organization and its Members using effective written and verbal communication skills.
  • Successfully function within a team environment and actively participate in achieving team goals.
  • Participate in the cross-training of all duties, in order to ensure coverage of operational functions.

Job Requirements

  • Bachelor's degree and 2-4 years of call center and customer service experience with life insurance.
  • Knowledge of call center or other CRM systems, and/or multiple phone queue systems.
  • Insurance certifications such as FLMI, CLU, or ACS preferred.
  • Ability to demonstrate a high level of professionalism, exceptional customer focus, and very strong attention to detail.
  • Must have strong problem-solving skills and the flexibility and patience to work through multiple customer demands and challenges.

Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter

Julie Segor