IT Support Specialist - Hourly

Rockville , MD
Nov 14, 2020
Dec 10, 2020
Full Time
Westat is seeking an IT Specialist to join a small product team responsible for developing and supporting Collaboration sites. Candidate would be involved with the entire product development life cycle, including analyzing user requirements, implementing out-of-the-box and third party features and functionality, testing, deployment, documentation, training, and support. This is a great opportunity to work closely with a talented team of experienced managers and developers and contribute to a vast array of application websites that range from simple document management and collaboration sites to highly customized applications.

Job Responsibilities:
- Configure and support cloud-based collaboration tools and Office365 applications.
- Create application websites using cloud based technologies, SharePoint, and 3rd party add-ons.
- Automate business processes using workflow tools.
- Create reports using Power Automate and SSRS.
- Troubleshoot technical issues and assist with problem resolution.
- Consult with end-users to understand (and prioritize) business requirements
- Identify and evaluate new technologies and industry trends.

Skills and Qualifications:
- High school diploma or equivalent required to apply.
- Must be able to work at our Rockville, Maryland offices
- Must be available to work Monday - Friday between 8:00 am - 6:00 pm
- Must be able to work full-time, 40 hours per week
- Must be an agile self-starter that can use analytical skills in a dynamic and interactive environment.
- Prior experience with technical troubleshooting required.
- Prior experience with web based application support and development, including responsive design and familiarity with JavaScript, HTML and CSS.
- Experience with data analysis and manipulation (using tools to move data between applications).
- Understanding of permissions management and Microsoft's Active Directory required.
- Interest and or experience with SharePoint, SQL Server, Application and Server administration.
- Critical thinking and analysis skills are a must to be successful in this position

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.

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