Guest Services Associate, Support Center

Location
Gaithersburg, MD
Posted
Nov 14, 2020
Closes
Dec 06, 2020
Ref
R-011824
Industry
Healthcare
Hours
Full Time
Adventist HealthCare seeks to hire an experienced Guest Services Associate who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing.

The Guest Services Associate acts as the first point of contact between guests and an organization. This position is tasked with answering guest inquiries, directing phone calls, coordinating destination plans, and more. The selected candidate must always uphold company culture while making guests feel welcomed and valued.

As a Guest Services Associate, you will:
• Welcome visitors, in person, with a smile and directing them appropriately
• Role-model positive customer service behaviors through the consistent application & deployment of AHC's Values and Mission principles and holds self & others accountable
• Effectively Answers and direct phone calls in a polite and friendly manner
• Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
• Sign for Certified mail and packages
• Back up for Mail Clerk Position, this entails: Receive deliveries; sort and distribute incoming mail
• Keep a safe and clean reception area by complying with procedures, rules, and regulations
• Use the Internet and a wide variety of office software, such as Microsoft Office and desktop publishing applications, and computer equipment to conduct research, communicate, create spreadsheets, manipulate data and perform related functions.

Qualified candidates will possess:
• Associates Degree or higher
• Accurate typing of 50 WPM
• Knowledge of excel, word and power-point skills
• 3 or more years of experience in secretarial duties
• Experience within health-related field preferred

At Adventist HealthCare our job is to care for you. We do this by offering:
• Work life balance through non rotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B retirement plan with matching and 3 year vesting)
• 100% Coverage for inpatient care - at Adventist HealthCare facilities
• 100% Coverage for urgent care nationwide - after copay

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today! Apply now to be considered.

Work Schedule:

Full-time days; Monday - Friday.

Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.