Supervisor Web Services NF5
Provides oversight and supervises employees in efforts to deliver software solutions and services for proficient web based products, site development and design for Marine Corps Community Services worldwide. Leads effective and efficient project management of applications consistent with the manager’s strategy and business priorities. Works with line of business heads and other key stakeholders to ensure that all projects are delivered as requested. Drives the business-IT partnership by establishing key stakeholder relationships with the subject matter experts and other key constituents across the organization. Works closely with stakeholders and participates in the dialogue to establish priorities, and achieve buy-in to deliver results. Drives efficiency at all levels and ensures that deliverables are on time and within budget.
Provides training for team members to develop their technical skills and analytical proficiency. Plans, prioritizes and supervises team tasks for web based software system development, and life-cycle maintenance of in-house developed and COTS solutions to include: collecting and defining requirements and analyzing, designing, developing, testing, deploying and maintaining software systems and system documentation. Ensures for system status reporting and change control. Proactively engages with staff to address system issues and opportunities to improve efficiency and effectiveness. Works with customers and vendors to troubleshoot, and solve system problems. Ensures sound team procedures and quality team deliverables. Coordinates and collaborates with System Administrators, Network Administrators, Database Administrators, other related technical staffs and Software System vendors as appropriate to achieve comprehensive solutions and to provide satisfactory services for the customer.
Supervises NF4 level employees, guides and oversees the physical and logical architecture, design, implementation, and administration of the components that make up the Internet, Intranet, web applications and associated tools.
Establishes and enforces the near and long-term vision for the Web Services architecture and procedures through development and maintenance of quality control best practices to ensure data is accurate and secure. Evaluates and recommends appropriate technologies, tools, and methods for data management, application functions, and reporting. Oversees the on-going administration and support including user and security administration, performance tuning, application installation, and upgrades.
Oversees activities including: resource management, project plan creation and maintenance and maintenance of issues logs and prioritization. Incorporates MRI Project Lifecycle deliverables into project plans. Translates project requirements into project objectives and tasks and manages resources to control project scope. Responsible for ensuring a quality and cost effective solution is provided.
Conducts briefings, drafts memos effectively communicating orally and in writing with a commitment to maintain open lines of communication with direct reports and other departmental associates. Prepares detail status reports indicating accomplishments for the reporting period as well as identifying any project related issues. Conducts weekly meetings with project members to discuss any project related matters as well as providing business related information. Conducts periodic meetings with management to report on project status, new initiatives and current priorities. Ensures that project schedules and requirements are established and tracked on a regular basis. Maintains professional contacts with other companies, professional associations and equipment manufacturers concerning computer applications and equipment. Keeps abreast of technological changes and innovations in the data processing field.
Develops long range plans in conjunction with internal operating directives, and exercises internal personnel management authorities as delegated by the MCCS Director.
MCCS has a process that partners IT with Business Functions. This position in the organization could be part of the process therefore the individual could have the overall responsibility to serve as a strategic interface with particular areas of the business. During this process, this individual would be responsible for Business Case Development, New Solution Research and Evaluation and collaboration across IT and business functions on research, initiatives and risk profiling, IT architecture, solutions roadmaps and other areas as designated.
This is a white-collar position where occasional lifting up to 20 lbs may be required.
Bachelor’s degree in software or systems engineering, Computer Science, Information Technology or a related field, and four years of experience as the project manager of large and complex projects with at least four years of progressive managerial or supervisory experience leading a team of four or more software developers, OR an appropriate combination of education and professional experience that demonstrates knowledge and skill equivalent to that gained in the above. Working knowledge of web development frameworks like .NET and proficiency with SharePoint and ColdFusion development. Must process a basic understanding of UNIX, Windows operating systems and web tiered architecture. Significant experience with Microsoft Project a must. Experience with program management is a plus. Strong analytical and reporting skills are required. Significant experience with MS Project and Microsoft Office Project Server as evidenced by reference to complex project plans created.
This highly visible position requires proven expertise in building and leading teams. The successful candidate will be a leader and effective communicator who has the ability to take charge and inspire with a compelling vision. Must be able to work independently and manage multiple task assignments. Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint). Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. Eagerness to mentor junior staff. Experience providing oversight support to the development team.
Technical and development experience required with; SQL and Oracle databases, PL/SQL and SQL*Plus, UNIX shell scripting. Experience with Object Oriented Programming Languages is a plus.
Evidenced expertise in the follow is highly preferred:
• Mobile application development tools and frameworks,
• Web front ends to maximize user experience including navigation, adherence to brand standards and maximum flexibility for content updates,
• Content management system (CMS) selection, implementation, management and training,
• Migrating established and entrenched organizations to a common CMS,
• Customer relationship management (CRM) system architecture, configuration and integration with web and mobile platforms,
• Working through the customer experience lifecycle from an IT perspective, helping the organization trace the customer from inception through to exit from the organization. This would include helping to identify key linkages where customer facing information intersects and determining how to maximize the development of ‘deep customer insights’ through analytics,
• Developing dashboards and key metric reports to determine the flow of the customer through the various systems including purchasing behavior, responsiveness to advertising and marketing, interaction with mobile and web based platforms,
• Managing the development and implementation of legacy and mobile applications for customer-facing interaction.
As an authorized and privileged user of Department of Defense Information Systems must possess or receive Information Assurance awareness by completing the Security+ Certification as a condition of access within six months of employment, and thereafter must complete annual Information Assurance awareness training.