Life Insurance Customer Service

Alexandria, VA
Jan 19, 2021
Feb 05, 2021
Customer Service
Full Time
An excellent opportunity for an individual to showcase his/her strong customer service skills while helping members with their needs in the Life Insurance Industry.
  • Resolve issues and inquiries about their existing policies via phone, e-mail, regular mail and/or in person.
  • Provide excellent customer service in a timely, professional, and courteous manner.
  • Document all interactions and member feedback in the Customer Relationship Management ("CRM") system.
  • Maintain in-depth knowledge of operations of the life cycle of Life and Annuity products to include Billing and Collections, Distributions, and In-force processes.
  • Counsel members to attempt to conserve policies that are in danger of lapse or termination.
  • Maintain a thorough understanding and knowledge of all products and services provided to Members.
  • Strengthen the relationship between the organization and its Members using effective written and verbal communication skills.
  • Successfully function within a team environment and actively participate in achieving team goals.
  • Participate in the cross-training of all duties, in order to ensure coverage of operational functions.

Positions are open in the Washington Metro region. Please submit resumes to Catherine Mitchell; for consideration.

Job Requirements

  • 2+ years of experience in a Customer Service/ Call center environment
  • Experience dealing with the Life Insurance industry is preferred.
  • Degree preferred, but not required with experience

Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter

Catherine Mitchell
Senior Account Manager

Since 1991, I have had the pleasure of building relationships with clients, candidates and a great team at NRI. The philosophy is simple; honest communication, team work, accountability and passion. It has led me to new experiences, some great new friends and a fantastic network of contacts across diverse industries. The people I have met have shared their interests and we have found much in common; from family bonds including our four legged buddies; to favorite books ; to the great outdoors and the joys of gardening. This has led to the ability to have warm conversations; sharing ideas and conducting business with people I enjoy working with.

I value my network and welcome the opportunity to expand it. Please feel free to reach out to discuss your career!

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