Increases customer loyalty, enhances the in-store experience and creates a positive shopping environment for Kohl's customers. Responsible for meeting both the in-store and online customer's needs. The primary responsibility of a Fulfillment Associate is picking and packing online orders for both in-store and online customers. This position may be a good fit for you if you have previously worked as an Order Picker, Warehouse Worker, or Shipping & Receiving Associate. ACCOUNTABILITIES * "Smiles and Says Hi!" Greets all customers and associates, assists in a friendly, courteous manner and adheres to the "Yes we Can" policy efficiently resolving customer's questions and requests * Able to learn and adapt to current technology to assist customer needs * Responsibilities include truck unload, sign and price changes, replenishment and fulfillment processing to in store and online customers * Ensures customers receive excellent service by accurately and efficiently processing both in-store replenishment items and online orders * Adheres to all safety rules and regulations * Flexible and willing to cross-train and work in other areas of the store, as needed QUALIFICATIONS REQUIRED * Ability to lift 50 pounds on an occasional to frequent basis * Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis * Adherence to Kohl's policy and procedures * Regular attendance * Effective verbal and written communication skills * Basic math and reading skills, legible handwriting and attention to detail * Ability to work as part of a team and interact effectively with others PREFERRED * Prior retail experience * Comfortable with the use of technology consistently while performing the required tasks