Description Position Description SAIC is seeking a Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekendholiday rotations. Description of Duties Monitor ticketing system to receive work assignments. Fulfill user requests for email account service following standard operating procedures. Perform user account and mailbox moves on Exchange 2010 2013 email systems. Adddeletemodify Distribution list. Correct user Outlook 2010 issues setup, junk mail, and mailbox size increase. Addmodify Outlook 2010 shared calendar. Assist customers with PST mapping modifyrestore. Complete shift logs and turnover. Reply to all customer inquiries in a timely manner. Document issues and escalate to next tier support as necessary. Monitor systems consoles and remediate alerts. Perform server builds and decommissions. Mid Shift is 1030pm - 715am Sun-Thurs Qualifications Required EducationExperience High School and 11+ years Required E xperienceSkillsAttributes Ability to focus on ticketing system for sustained periods. Ability to follow standard operating procedures and comply with data entry standards. Possess strong oral and written communication skills to escalate problems encountered. Possess basic literacy in Microsoft Windows Server, Active Directory and Exchange environment. Possess basic literacy in TCPIP based networking. Desired ExperienceSkillsAttributes Microsoft Server, Exchange, Active Directory CompTIA Network+, CompTIA A+ ITIL Foundations Clearance Requirement Top Secret