Program Manager, Rail Operations Control Center (ROCC) People Culture & Strategy

Washington D.C
Oct 31, 2020
Dec 02, 2020
Full Time
Marketing Statement :

Would you like to make an impact by designing and delivering change to an organization? Do you possess the necessary skills to create dynamic and interactive programs that drive cultural improvements? Are you an effective communicator who can channel success to an operation that affects millions of people a year?

The Rail Operations Control Center (ROCC) at the Washington Metropolitan Area Transit Authority (WMATA) is under going a cultural and organizational transformation to improve standards, increase employee moral, and professionalize operations. We are seeking a talented individual to fill the role of Program Manager, Rails Operations Control Center (ROCC) People, Culture, and Strategy. The successful candidate in this role will be responsible for creating a people first culture and building the philosophy, processes and systems to ensure a highly effective recruitment, retention, and performance management of staff. As a member of the ROCC leadership team, this individual will be responsible for human capital initiatives, the well-being of staff and alignment of the team to the department's Mission, Vision, and Values.

We are looking for individuals who have a proven experience in human capital, change management, organizational development and communication. Successful candidates must have superior analytical skills, experience in process development, implementing change management progams, a strong project management background, and excellent written and verbal communiation skills.

Minimum Qualifications

  • Bachelor's degree from an accredited university in Safety, Communications, Public Affairs/Public Relations, Transit Management, Public/Business Administration, Research or a related field.

  • Seven or more (7+) years of experience with demonstrated knowledge of change management principles, methodologies and tools with focus on talent management, building a strong culture and retaining talent within a large-scale organization preferably in an operations environment.
  • Previous experience in designing and delivering change management programs.

  • N/A

  • Experience working in large, mixed matrixed, complex organizations.
  • Certified Change Management Professional (CCMP)
  • Certified Change Manager (CCM)
  • Prosci Change Management Certification
  • Agile Change Management Certification

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation:
  • In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

Job Summary

The Program Manager ROCC People, Culture and Strategy supports and furthers culture change initiatives at the Rail Operations Control Center (ROCC). The incumbent leads efforts within the ROCC to drive culture change, ensure procedural compliance and adherence to safety measures. This position analyzes and evaluates complex culture and safety-related problems to develop intervention strategies to resolve identified unsafe actions and conditions that oppose the ROCC's Mission, Vision, Values observed in the workplace. The Program Manager ROCC People, Culture, and Strategy uses all available communications channels to create dynamic and interactive programs that educate ROCC staff about safety priorities, including culture change, training, capital rebuilding efforts, new equipment, funding, and other operations and business activities that affect the duties of ROCC employees. This position helps employees understand culture change and the organization's strategic priorities, and the role employees play in the ROCC's success while fostering pride in the agency to create a safety culture.

  • Develops major internal communications initiatives that support and promote ROCC objectives and management priority of creating a people first, safety-oriented culture.
  • Writes content, articles, talking points and manages and implements intranet site content, as well as the ROCC Weekly Newsletter.
  • Manages outside consultants and vendors in support of safety or culture-related objectives.
  • Oversees the use of technology in employee communications, identifies opportunities to reach employees using in house message boards, social media, as well as through traditional internal channels - newsletters, supervisor briefings, management meetings, workplace displays, etc.
  • Oversees creation of internal reports and conducts regular report-outs to senior management on the results of the ROCC's safety culture and process improvement activities.
  • Produces and delivers external performance reports for the Board of Directors and public which incorporate key performance indicators (KPIs) that communicate measurable progress and identify factors driving performance and actions being taken to guide strategic and policy-level decisions.
  • Provides the framework and directs the annual departmental business plan update process.
  • Participates in national and global performance, benchmarking networks and promotes industry best practices within the ROCC.
  • Maintains close relationships with senior managers to drive support, buy-in, and promote transparency as to the ROCC's operational needs.
  • Proactively identifies and works to remove barriers that slow or prevent continuous performance improvement.
  • Ensures monthly reports are forwarded to Safety Committees in a timely manner outlining OSHA injury and accident statistics as well as Local Safety Committee minutes, safety observations and special project updates.
  • Monitors master listing of all safety related training attendees and coordinates completion with appropriate management personnel.

  • The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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