Job Description Job Summary: Responsible for engaging customers in a retail location and driving sales of Comcast's services including HDTV, high speed internet, home security, wireless cards, and digital telephone services. Educate, excite, and assist consumers by helping them understand the benefit of these services and selling the best possible solution to meet their needs. Communicate these advantages to consumers and place an order on their behalf at a designated location inside the retail store. Employees at all levels are expect to: * Understand our Operating Principles; make them the guidelines for how you do your job * Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services * Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences * Win as a team - make big things happen by working together and being open to new ideas * Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers * Drive results and growth * Respect and promote inclusion and diversity * Do what's right for each other, our customers, investors and our communities Core Responsibilities: * Provide strong understanding and enthusiasm around technology, especially around Comcast products and services. * Sell with passion and engage new and existing customers in a high quality experience which enables them to make informed purchase decisions. * Maintain high energy and detailed sales product knowledge including competitive information. * Provide superior customer service with all customer interactions. * Meet or exceed sales quotas in accountability based culture. * Proactively retain existing customers from canceling service by using retention techniques. * Evaluate customer's potential product needs and make appropriate recommendations. * Process payments and equipment transactions in order to maximize the customer experience. * Work in a fast, high volume environment and maintain a positive "I can do" attitude. * Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. * Other duties and responsibilities as assigned. Job Specification: * High School Degree or Equivalent * * * Generally requires 3-5 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer